Business Details
About
Flooring Store
Discount Carpet and Flooring is a locally owned company located in Richmond which handles installation across the lower mainland. We would like to invite you to be a valued client of ours.
With an abundance of experience working with new and old buildings, residential and commercial flooring installations and replacements as well as insurance claims and restoration. We will handle any flooring claims you may have with the ease and organization you may not be able to find elsewhere.
Location
Hours
Reviews
4.4
182 reviews
5 stars
148
4 stars
4
3 stars
6
2 stars
3
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with customers experiencing unresponsiveness, rudeness from the owner, and lack of follow-through on commitments.
Installation Quality
Several customers reported issues with the quality of installation, including damage to existing floors and poor workmanship, leading to dissatisfaction with the final results.
Product Quality
Many customers expressed disappointment with the quality of flooring products, citing issues such as rapid deterioration and lack of support for warranty claims.
Positive Staff Interactions
Despite negative experiences, some customers praised specific staff members for their helpfulness and professionalism, particularly in the showroom and during installation.
Pricing
While some customers appreciated the competitive pricing, others felt that the final costs exceeded initial estimates, leading to frustration.
- TPTarcan PakmanNov 17, 20255.0I had two separate renovations with Discount Carpet and each and every time they did an amazing, fabulous job. They have to best team for installation and price wise also they are unbeatable. Thank you again Discount Carpet team! Special thank you Ann!
- AMAmal MahmoudNov 9, 20255.0Had such a great experience at Discount Carpet & Flooring! The service was super fast, prices are really good, and the quality is amazing. Everyone there was so nice and easy to deal with. Totally recommend them!
- MPMelodie PanganNov 5, 20255.0Out of the many places I contacted, Discount Carpet & Flooring was the quickest and responded back via text with samples immediately. I was able to book for the same week and within 3 days of contacting, the carpet was removed and replaced. The deposit secured by booking and the carpet that was shown to me. I would use them again!
- QNQuoc NguyNov 4, 20255.0Quality flooring and great service. We spent a lot of time deciding on the flooring we wanted and Christine was extremely patient and helpful with our decision. Thank you very much
- ACAlex CrowstonSep 18, 20251.0They installed and leveled my floors with a 10 year warranty. They said they wouldn’t honour the warranty if they didn’t do the levelling. Now, the floors are ripping apart at the seams, they are falling apart. They refuse to answer my calls or emails. This will be taken to litigation I guess. Do Not Use This company. If you’re a family your kids will get hurt on these floors. Me and my whole family has already.
Frequently Asked Questions About Discount Carpet & Flooring
Where is Discount Carpet & Flooring located?
Discount Carpet & Flooring is located at 12620 Bridgeport Rd, #110, Richmond, BC, V6V 1J5, Canada.
What are the business hours for Discount Carpet & Flooring?
Discount Carpet & Flooring is open every day from 9:00 AM to 6:30 PM.
Which cities does Discount Carpet & Flooring serve?
They provide flooring installation services across the lower mainland, including Burnaby, Delta, Richmond, Surrey, and Vancouver, BC.
What types of flooring services does Discount Carpet & Flooring offer?
They handle residential and commercial flooring installations and replacements, including insurance claims and restoration flooring work.
What payment methods are accepted at Discount Carpet & Flooring?
They accept American Express, Discover, Mastercard, and Visa.
How can I contact Discount Carpet & Flooring?
You can reach them by phone at +1 778-886-3322 or email at remhakan@gmail.com.
What languages are spoken at Discount Carpet & Flooring?
The primary language spoken is English.
Are there any nearby stores I can visit for home improvement or furniture near Discount Carpet & Flooring?
Yes, nearby places include Homei Living and Sofa2beds Liquidators for furniture, and Colorful Wallpaper for home improvement and garden supplies.
Can I visit a paint store close to Discount Carpet & Flooring for complementary products?
Yes, Benjamin Moore Richmond: Bridgeport is a nearby paint store where you can find a variety of painting supplies to complement your flooring project.
Are there food and beverage options near Discount Carpet & Flooring for a quick meal?
Yes, Ba Le Vietnamese Restaurant and Starbucks Canada are nearby, offering dining and coffee options for a convenient break before or after your visit.