Brand Certified
Rona Highway 33
4.4(345 reviews)
Certified by Rona Highway 33 • Mar 01, 2026
Business Details
470 Highway 33 West, Kelowna, BC
V1X 1Y3, Canada
Certified by Rona Highway 33 • Mar 01, 2026
(250) 765-2963
Certified by Rona Highway 33 • Mar 01, 2026
https://www.rona.ca/en?cm_mmc=organic_search-_-yext-_-gmb-_-website&utm_medium=organic_search&utm_source=yext&utm_campaign=gmb&utm_content=website_en
Certified by Rona Highway 33 • Mar 01, 2026
About
Certified by Rona Highway 33 • Mar 01, 2026
Hardware StoreBuilding Materials SupplierDepartment Store
Rona Highway 33 provides a wide variety of home improvement products including vanities, toilets, seats & bidets, shower and accessories, kitchen & bar faucets, bathtubs and surrounds, sinks, shower accessories, laundry room, mirrors, medicine cabinets, wall lightings, all types of fans, outdoor accessories & home decor, washers and dryers, furniture and cabinet hardware, window treatments, appliances, paint products, power tools, and indoor accessories. Whether you are a beginner, or an expert, We have all home improvement essentials. Shop home improvement essentials on our website or at your local home improvement store Rona Highway 33 & start improving your home today!
Location
Certified by Rona Highway 33 • Mar 01, 2026
Hours
Certified by Rona Highway 33 • Mar 01, 2026
Reviews
4.4
345 reviews
5 stars
224
4 stars
69
3 stars
25
2 stars
12
1 star
15
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, noting their willingness to assist and provide knowledgeable advice.
Product Availability
While the store is appreciated for its variety, some customers mentioned that it doesn't always have everything they need due to its smaller size.
Pricing
Customers noted that prices can be higher compared to larger stores, but many felt the convenience and service justified the cost.
Mixed Experiences
There were reports of inconsistent service, with some customers experiencing poor treatment or unprofessional behavior from certain staff members.
Local Business Support
Customers expressed a strong preference for supporting this local store over larger chain retailers, valuing the community feel.
- TJTara JohnsonJan 23, 20261.0I went in to get more of the same colour paint to finish the job. I brought the old can in for them to use the code. Brought home the new can of paint and started painting away only to realize the colour is not the same, which is hard to tell when it’s wet and I trusted they got it right given I had a code. This is not the first time this has happened, and they seem to be having constant issues with the machine. It’s feels like a big waste of time to have to go back to the store again, hopefully get the right colour, and then spend more time painting over it all. I get mistakes happen but like I said, this isn’t the first time this has happened to me with this store.
- JHJenn HarrisJan 14, 20263.0Small most staff are nice except one old jerk at the counter in the back. I asked if they had the yellow cylinder for the torches he looked said no , then says you know they're for different things right. I said yes yellow is a higher heat gas he said yes. I continues to get the only one they had he says again you know they're for different things right? I said yes I do but when lighting wood with it it doesn't make a huge difference does it . ..... He did igured I was a moron but I know what he's talking about..... Another guy I specifically asked for an e17 base light bulb he showed me the only one they had he said...... It was an e12 but at least he was nice
- CCChris CareyDec 12, 20255.0Very helpfull only hardware store in this area
- CRCathy RogowskiNov 26, 20255.0Friendly and has almost everything
- MGMel GNov 15, 20255.0Listen; I was having a REALLY bad day. My stroller broke unexpectedly and that was just the icing on the bad day cake. I wheelied it into the store, the staff held the door open for me, helped me very quickly find what I needed, and we even got popcorn out of the deal. Thank you for being a bright star in my bad day, it definitely made it a lot better.
Frequently Asked Questions About Rona Highway 33
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
Brand Certified Facts from Rona Highway 33
Rona Highway 33 partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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