Designing or remodeling a kitchen can be a daunting task. Choosing cabinets, counters, appliances, furniture, backsplash, range hood, sink, faucet and lighting requires careful thought. Schedule your consultation today with one of our kitchen planning professionals! We will help you plan the kitchen of your dream. The kitchen is the heart of your home. Don’t leave anything to chance: even the smallest detail counts. RONA love to help you transform your ideas into reality!
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Certified by Kitchen Design at RONA+ • Mar 01, 2026
Certified by Kitchen Design at RONA+ • Mar 01, 2026
Frequently Asked Questions About Kitchen Design at RONA+
When can you start … and finish?
Once you have submitted the request for a free consultation, one of our installers will contact you within 24 to 48 hours to book an appointment. They will then revise with you the different systems and help you choose the right one that best suits your needs.
After you have chosen the installation service and made your choice, our installer will contact you in the following 24 hours to book an appointment to schedule the installation and proceed with your project.
For small projects, the work is usually done within a few days. For major projects such as kitchen and bathroom renovations, please allow additional time for essential steps including in-store consultations to create the plan, measuring process, and work order issuance.
Bear in mind that product availability, weather conditions, client availability, and work area conditions may have an impact on project timelines.
How do you ensure that your customers are satisfied?
Throughout the project, we provide constant customer care. Upon project completion, both the installer and customer inspect the work that has been carried out to ensure that it meets the customer’s expectations. If all is approved, the customer signs a work acceptance form. Finally, we contact each customer after the installation is completed asking them to fill out a survey for feedback on the job’s execution.
Are you insured for damage and accidents?
Yes, all RONA installers have liability insurance.
Whom should I call if I have a problem: RONA or the installer?
Please contact RONA’s call centre if your project was a fixed-cost installation: 1-844-454-1454. For a renovation project, please contact the RONA store where the contract was signed.
Do I have to give a deposit?
Yes, a 50% deposit is required when you sign the installation services contract. The remaining 50% must be paid before the work begins. Alternatively, the full amount can be paid when signing the contract.
Are parts and labour covered?
Labour is always under warranty for one year (there are exceptions for certain services). Parts and materials are covered according to the manufacturer’s warranty.
Do you also offer repair and maintenance services?
No, we do not offer such services at this time.
How to choose your kitchen floor?
When it comes to flooring materials in the kitchen, your choices are not limited. Each boasts its own advantages, but unfortunately the good always comes with some sort of bad. Weigh your options and find out which floor is best for you. Learn more https://www.rona.ca/en/workshop/guides/choosing-kitchen-floors
How to Install a kitchen faucet?
A new faucet is a serious upgrade for your kitchen. And when it comes to style and functionality, you really can have it all. The hardest part? Removing the old one, but this project tells you exactly what to do, step-by-step. Learn more: https://www.rona.ca/en/workshop/diy/install-a-kitchen-faucet
How to Paint Kitchen Cabinets?
You don’t need to replace your old kitchen cabinets to give them a fresh new look. A new coat of paint is a quick, easy, and affordable option for both wood and laminate cabinets. Learn More https://www.rona.ca/en/workshop/diy/paint-kitchen-cabinets
Renovating the kitchen: where to start?
The kitchen is the heart of the home. It's where the whole family gathers for meals, for entertaining, doing homework and paperwork, so it's important to make it user-friendly for the entire household. Clever cabinets, spacious work surfaces, practical layout, intelligent equipment and storage: make functionality your goal. Here's the recipe to help you design an ultra-functional kitchen, one that combines practicality and good taste. https://www.rona.ca/en/workshop/guides/planning-your-kitchen-renovation
What kitchen products and services does Kitchen Design at RONA offer?
They offer custom and in-stock kitchen cabinets, custom countertops, kitchen backsplash, faucets, sinks, range hoods, appliances, along with kitchen design, renovation, planning service, and cabinet & countertop installation.
What are the operating hours for Kitchen Design at RONA?
Open Monday to Friday from 6:00 AM to 9:00 PM, Saturday from 7:00 AM to 8:00 PM, and Sunday from 8:00 AM to 6:00 PM with special holiday hours on November 11, 2025, from 8:00 AM to 6:00 PM.
How can I check the status of my order or pick up my items?
You can check your order status online using your order number and email or RONA account. Once ready, you'll receive an email to pick up your items at the selected store's pick-up zone; bring photo ID and confirmation email.
Does Kitchen Design at RONA provide delivery and installation services?
Yes, delivery is available for purchases over $49 with parcel shipping or truck delivery for large items; installation services are also offered in many stores.
What payment methods are accepted at Kitchen Design at RONA?
Payments can be made using Mastercard, Visa, RONA credit card, PayPal online, cheques, or cash in-store; financing options and installment plans are available.
Where is Kitchen Design at RONA located and how can I contact them?
Located at 1711 Springfield Rd, Kelowna, BC, V1Y 5V5, Canada. Contact by phone at +1 250-762-7389 or visit https://www.rona.ca/en/store/british-columbia/kelowna/home-garden-rona-kelowna-61700.
What nearby places can I visit when I come to Kitchen Design at RONA?
Nearby you will find Home & Garden RONA stores, Garden Centre at RONA, and Pro Desk at RONA for more home improvement needs. For a break, you can visit Tim Hortons or Subway.
How can nearby ICBC services assist customers visiting Kitchen Design at RONA?
ICBC Driver Licensing and Claim Centre nearby provide convenient access for customers needing vehicle licensing or claims services while visiting the area.
Are there nearby automotive services close to Kitchen Design at RONA?
Yes, automotive needs can be met at nearby businesses like Bubbles Car Wash, Springfield Auto Body, Motor Werke, and Central Electric Motor Rewind Ltd.
What should I know about returns and order cancellations at Kitchen Design at RONA?
Returns are accepted within 90 days with original receipt and packaging except appliances. Orders can be cancelled online if not processed. For details and exceptions, visit their website or contact customer service.
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