Business Details
About
Flooring Store
Since 1991 we have not had a single complaint against our license. That means over 5000 happy homes have been served. We have earned an A+ rating from the Better Business Bureau for the past 20 years. We raise the bar on quality installation. Remember, our friendly and experienced staff is always ready to assist you with whatever your needs may be, from pricing to design ideas, to flooring co-ordination for your home, office, business, apartment, or commercial property.
Location
Hours
Reviews
4.8
243 reviews
5 stars
226
4 stars3
3 stars1
2 stars
4
1 star
9
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of the staff, particularly Moji and Navid, highlighting their patience and willingness to assist throughout the selection and installation process.
Installation Quality
While most reviews commended the installers for their professionalism and attention to detail, there were some complaints regarding inconsistent quality and issues with specific installations.
Communication
Customers appreciated the clear communication from the business, especially regarding scheduling and updates during the installation process.
Pricing
Several reviews noted that Flooring Direct offered competitive pricing compared to other companies, although some customers felt that prices were higher than expected for certain products.
Mixed Experiences
While many reviews were positive, there were notable negative experiences related to installation issues and customer service follow-ups that affected overall satisfaction.
- PKPatti KirchmeyerDec 27, 20255.0I can’t say enough good things about Flooring direct there was a lot of communication between the owners and I in the beginning but their installers Frank and Pablo are absolutely amazing. I have not done my final walk-through yet, but they are ahead of schedule and such hard-working men the owners have checked in with me numerous times And I am very pleased. We had a slight situation with the thresholds, but the owner came and we figured out a plan and they look beautiful. I highly recommend Flooring direct.
- EMEllenore MyersDec 20, 20255.0We would give them a large thumbs up from start to finish. A very trusting company. Others made me purchase samples. They took my name and phone number and let me walk out the door. Very helpful helping us pick out styles and colors of carpet. Lived up to their 5 stat rating on installation which was a large reason for picking them.
- STSteven TracyDec 19, 20255.0Navid and his team did an excellent job on a tight schedule. They were clear about what was realistic, while being as helpful as possible without cutting corners. From the assist with the selection to walking us through the process, they were professional and transparent every step of the way. Don't hesitate to reach out to this local gem.
- JSJerry SpencerDec 19, 20255.0I got the most beautiful floor here. Navid is flexible when issues come up. The installer, Pablo, is a true craftsman. I recommend them highly.
- YYYoyo YocumDec 19, 20255.0I love flooring direct! I have been using them for my personal house and rentals for 25+ years. They have such a tremendous variety of flooring available from high end wood/carpet and tile choices, to inexpensive flooring for rentals! Extremely caring staff and owner! I will continue to use them for myself and recommend them to my clients. Thanks! Yoyo Yocum
Frequently Asked Questions About Flooring Direct
What types of flooring services does Flooring Direct provide?
Flooring Direct offers flooring, carpet installation, and carpeting services for homes and businesses.
Where is Flooring Direct located?
Flooring Direct is located at 4844 E Speedway Blvd, Tucson, AZ 85712, USA.
What are the business hours for Flooring Direct?
Flooring Direct is open Monday through Friday from 9:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
How can I contact Flooring Direct for inquiries or design ideas?
You can contact Flooring Direct by phone at +1 520-318-0009 or email at myfloor@msn.com.
Does Flooring Direct have any certification or rating?
Flooring Direct has maintained an A+ rating from the Better Business Bureau for over 20 years with no complaints since 1991.
Which areas does Flooring Direct serve?
Flooring Direct provides services in Casas Adobes, Catalina Foothills, Marana, Oro Valley, and Tucson, Arizona.
What should I know about nearby points of interest when visiting Flooring Direct?
Near Flooring Direct, you can visit the Pinecrest Center shopping plaza or grab a meal at Bai Thong Thai restaurant before or after your flooring consultation.
Are there any pet services close to Flooring Direct?
Yes, Tucson Veterinary Urgent Care, Animal Emergency Service, and Pima Pet Clinic are all nearby for your pet care needs while you visit Flooring Direct.
Can I find automotive parts near Flooring Direct?
O'Reilly Auto Parts stores are located nearby Flooring Direct if you need to pick up automotive supplies during your visit.
What local amenities are near Flooring Direct that might be of interest?
Local amenities near Flooring Direct include salons like Hair Technics and Le's Exotic Nailz & Spa, as well as fitness options like Socorro's Circle gym and Yoga Connection sports club.