High Quality Water and Air

Reviews

• JP

  Jacy Puglia

  Apr 3, 2026
  5.0
  Jamahl was the most knowledgeable and experienced guy I’ve ever talked to! He tested water and showed us exactly what needed improvement and exactly how they could help us get the best water possible! I’m very happy with customer service and quality
• SB

  Skylar Brooks

  Mar 13, 2026
  1.0
  Very disappointed in Rain Soft I thought I loved you guys. I originally bought a water softener form you guys because you guys had an awesome customer service but as soon as the salesman sold me the product he disappeared. Told me he's coming back to check on it to make sure it was working properly never called/came. Had to call him over year later. I had a problem over two years after installation. The seal broke in my water softener, and I did not know where it was coming from for about a week. A tiny pinhole leak leaked into my master bedroom, ruining my carpet and my bed frame after calling customer service, they did not come out the same day. They did tell me how to shut it off, so I did have to go without my water softener for one day no big deal but the fact is that after mechanical failure in ruining my property after two years, you guys don't want to fix the issue. I work in customer service myself in the matter. What if a customer buys something for me years down the road if it breaks, I do my best to make it right to the customer you guys really should have to pay for my carpetthis is cost thousands of dollars that I was not expecting to pay would give you zero stars if I could!!!!!!!
• MP

  Mike Pollock

  Jan 22, 2026
  5.0
  Love the system. My water is 1000 times better. Definitely worth the investment.
• MB

  Megan Barnash

  Jan 8, 2026
  1.0
  Amazing presentation. Truly awful company. KEEP READING Josh White tested our water and gave a fantastic demo — engaging, knowledgeable, and convincing. Were we a huge fan of a 3 hour demo, NO. Do you want a salesman in your house until 10pm NO. So. Red Flags. We were excited to move forward until we decided, the next day, not to proceed. That’s when the mask came off. Josh became pushy and grossly unprofessional. After I called to cancel (and was listed on the contract as the primary contact), he then texted my husband. Bring out the red flag, man. In addition to texting my husband, the general manager, John Vasquez, did the same thing — called my husband, speaking aggressively. My husband hung up and I proceeded with communication. Trying to cancel through RainSoft was a circus: wrong phone numbers, misrouted calls, and being told I was calling “after hours” at 10 a.m. (while being told to call between 9–6… which I was). Total incompetence. When I finally reached John Vasquez directly, he didn’t listen, didn’t help, and instead belittled me, told me we were a “waste of time,” and said he was “glad we weren’t their customer.” All I asked for was confirmation that our contract was canceled. If you enjoy high-pressure sales, being talked down to, ignored, and insulted — this is the company for you. If you value basic professionalism and respect, RUN. Great demo. Worst customer service I’ve ever experienced. Not worth the "5-questions, free $25 gift card" that Home Depot provided.