Collins Comfort Masters

Reviews

• CF

  Chris funky

  4 days ago
  4.0
  As far as them replacing my AC unit, I would say things went very well overall. However, I was not notified on the day of electrical inspection that they were even on their way. I had received notice that they would be here today between 8 AM and 10 AM several days ago, but I was also expecting them to notify me of an ETA and not just show up I just happen to be on the side yard putting some trash in a bin and I saw their truck pull up and the tech that had come asked if I had received any Kind of notification saying he was on his way and I said nope I did not receive anything
• PH

  Pam Hurd

  6 days ago
  5.0
  The entire experience with Collin's was great. The salesman from Collin's who came representing Costco was very professional, personable, knowledgeable, and thorough. The two teams of installers they sent together to complete our two HVAC system replacements were also very professional, friendly, knowledgeable, tidy, and thorough. They replaced both systems completely in less time than suggested and left our house looking perfect. The new systems have been working flawlessly, and we're completely satisfied. We'd recommend Collin's to anyone.
• JK

  John Kloian

  Aug 28, 2026
  1.0
  This place is too big for its britches. Ai phone attendents, and if you get a human they're not in North America. We had an appointment today with a window from 1 to 3. Tech called at 11 and said they could be there early. That didn't work for us and we requested to just keep the original window. Then we got a text saying that because we were unavailable for our appointment, as if it was our fault, were were pushed to 3-5. Tech didn't get there until 5:30pm. Great way to treat your customers. This place is trash.
• BC

  Bobbye Clendennen

  Aug 26, 2026
  1.0
  Beware. Very pushy sales tactics. They say they need to come out to do an estimate, but I now know that for my job (and another estimate I needed), they could've told me over the phone, or given me a ballpark (I sent a photo in advance). They come out to sell you a membership and scare you into doing additional work. As far as I can tell at this point, the major work I had done is fine, but the smaller job had issues. When I contacted my tech (sales guy), Brandon about it, he just threw random solutions at me rather than fully reading my text and answering appropriately. It took several texts back and forth to clear it up (a pet peeve of mine). Single ladies who don't know much about the mechanics portions of your home, if you're going to use them, educate yourself before they show up and get at least one other estimate. I feel a little preyed upon and I bet I paid too much. I feel stupid and that that will never happen again. Lesson learned.
• RG

  Robert Gilbert

  Aug 14, 2026
  2.0
  2 Stars in my opinion is generous. Bought a new AC for my home after having issues with the existing central air, did the usual 4+ quotes on getting the system installed we went with a middle of the road option not the most $ quote but not the cheapest. System has a 5 year warranty from the manufacturer (night and day) and 5 year from Collins. What they do not tell you at any point is that the warranty does not cover labor, and boy do they charge a premium for labor on a warranty fix. 3 years in the fan motor on the Condenser outside dies. I call them to come out takes 3 days to get them to come out. I'm told they do not have the part in stock and they do not have any temp motor they can put in on their truck, after the tech tells me he called his supervisor to find out if they could put a temp motor in. They have another tech come out at 5PM the next day to replace the motor with a temp one and that it will be 5-10 days for the replacement part to come in. It's been a month and only after calling 4 times to talk to someone about what is taking so long do they tell me that the motor is no longer made by the manufacturer so they have to get an "OEM equivalent" part ordered to replace it. What kind of company sells a Central AC system that is discontinued by the manufacturer within 3 years of the system being made?!?!?! Had I known then what I know now I would not have gone with this installer or this Manufacturer. I'm having to reach out to them at every missed commitment to find out where they have moved the goalpost. between the price of the system install and the almost $700 for "Labor" on a fan motor replacement that literally takes 45 minutes if I'm going EXTREMELY slow is crazy. Any future issue I have with the system I will probably go with a different service provider because the cost doesn't come close to the quality of work I would expect.

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