Jack the Roofer Inc.

Reviews

• MH

  Maile H

  Feb 19, 2026
  1.0
  I have never dealt with such unprofessionalism. A few years ago, we hired Jack the Roofer to redo our roof. After a summer storm this year, a significant number of shingles blew off. Since the work was under warranty, I have been trying for nearly six months to get the repairs addressed. I have called repeatedly and sent multiple follow-ups — including a sixth follow-up today. Instead of offering to resolve the issue, Jack repeatedly asked me if I “had a life” and whether I was “still in college.” Not only is completely inappropriate, it is entirely irrelevant when a customer is simply requesting repair service on their home. Most concerning, he now claims that the roof was repaired. However, we were never contacted about any service visit, were never provided proof that anyone came to the property, received no photos of the completed work, and were never sent a bill or invoice. He is now telling us to get on the roof ourselves to prove whether or not repairs were completed. That is not only unreasonable but also unsafe. I’ve owned multiple homes for over the past 15 years and have worked with many contractors during that time. While experiences vary, this has been by far the worst in terms of professionalism, accountability, and communication. I cannot recommend avoiding this company enough. From the start the install went terribly my with them using the wrong pair on the trim and having to reinstall most of the bordering shingles because they never confirmed with us leading to a long drawn out install. Now only a few years later we are already having quality issues with the installation. Unprofessional, unacceptable behavior, on every level, inferior quality. Avoid at all cost.
• SS

  Shari Stewart

  Dec 5, 2020
  5.0
  Very professional, on time, and honest that the roof is in great shape.
• MS

  Mead Summer

  Nov 19, 2020
  5.0
  I've been a Realtor for 20 years and have used the services of Jack the Roofer numerous times for my clients. On this occasion, I was hired by a California woman who wanted to sell her deceased father's home in Mesa. I had told her it would need a new roof, and Jack the Roofer offered the best price of the three companies that provided bids. As always, the work of the Jack the Roofer staff was thorough and timely. It enabled me to sell the house quickly and for the new owner to take comfort that he had a brand new roof.
• BP

  Bud Pappas

  Oct 26, 2020
  1.0
  I was very disappointed
• BH

  Bill H

  Apr 11, 2017
  5.0
  We had a complete roof replacement and have recommended them to several other people that have used them and everyone has thanked us for the recommendations.

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