Patrick Riley | Isley's Cooling, Heating, Plumbing, & Electrical

Reviews

• LS

  Larry Smith

  4 days ago
  4.0
  The service technician, Aaron, is great. Friendly, knowledgeable and does a complete job paying attention to details. Very thorough. Not too impressed with the up front or office communication. Information wasn’t accurate and felt like I was being mislead.
• RS

  Rochelle Snyder

  5 days ago
  5.0
  I can always trust them to tell me honestly what is going on. They are matter-of-fact, give the options, costs, what needs to be done, what if anything, can wait. Their work passes engineering and assessment tests, i’s dotted and t’s crossed.
• CH

  Carl Hayes

  5 days ago
  3.0
  Routine annual inspection turn into a $611.00 price tag. Found out that the blue lighting anode rod was bad. Also the shut off valve for cold water got broken. The hot water heater was working fine before Patrick Riley showed up. Having to replace the rod and valve cost me $611.00. With theses prices I could have bought a new hot water heater.
• AW

  Angie Wright

  Mar 2, 2026
  5.0
  Amazing work by Louie and Aaron! They had to work through a lot of tricky complications and because of their knowledge, made everything work perfectly. They were very respectful and cleaned up after themselves. We were very happy with their performance and so happy we picked this company! Would definitely recommend them to anyone needing a small or large job.
• TS

  Todd Simpson

  Feb 20, 2026
  2.0
  Originally an Isleys customer, got roped into Patrick Riley by default due to the merger. Bought 3 yr maintenance agreement (prepaid). Went ok at first until I noticed a concerted effort to change or move up appointment arrival times. They got me once as they came and left prior to my arrival. Per wife, inspection was abbreviated and the required cleaning was not done. Recently scheduled two different inpections for same day, both with 2-4pm arrival times. This initiated an immediate barrage of calls/contacts attempting to reschedule for earlier dates and earlier arrival times. Despite my efforts to keep appointment and arrival times as scheduled (2-4pm) they changed it without notifiying me and showed up at 1130am. My wife requested they wait until I could get there but they repeatedly attempted to start the inspection immediately. At this point, having had enough, I decided to cancel both appointments. Due to this blatant disregard for the customer I am so fed up that I am actually forfeiting the final year of my 3 yr PREPAID maintenance agreement and will find another company for service.

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