Business Details
About
Water Damage Restoration
Preferred Choice Restoration provides water, fire, mold and asbestos 24/7 emergency clean up and reconstruction in Phoenix, AZ and surrounding areas.
Location
Hours
Reviews
4.6
369 reviews
5 stars
320
4 stars
15
3 stars3
2 stars5
1 star
26
What are people saying?
AI-generated from recent customer reviews
Quality of Work
Customers consistently praised the high quality of restoration and construction work done by Preferred Choice Restoration.
Communication
Many reviews highlighted excellent communication throughout the restoration process, with staff keeping customers informed and addressing their concerns promptly.
Customer Service
The team was frequently described as professional, courteous, and responsive, contributing to a positive customer experience.
Billing Issues
Several customers reported problems with billing and communication regarding payments, leading to frustration and dissatisfaction.
Timeliness
While many customers appreciated the quick response and timely completion of work, some expressed concerns about delays and lack of follow-up.
- THTimothy HillNov 4, 20255.0Wow thank you daniel h Your guys expertise were on point you showed up on time help me advocate and speak with the insurance. The turnaround rate was excellent and everybody is really kind. Thank you so much for helping me and my family.
- SPSusan PiawlockNov 1, 20255.0Fernando was amazing! Explained the entire the process to me and helped me sleep at night knowing that he is covering the steps on drying my house out
- KJKenny JezekOct 31, 20255.0Preferred choice was fantastic. From the beginning of our issue to the very end, their process was very streamlined and they took us through every step and made a very difficult situation manageable and almost pleasant. I would highly recommend them.
- CICarla IveyOct 28, 20255.0I highly recommend Preferred Choice Restoration. Every member of their team went above and beyond. The restoration work was done in a timely manner, with the highest quality of replacement supplies and a talented and professional crew..
- JPJason ParadisOct 28, 20252.0Work was done to satisfaction but billing dept continues to harass us weeks after work has been completed and all work has been paid for. It is obvious there is a clear lack of communication as I have had to explain this multiple times to several people but I continue to recieve invoices requesting payments that have already been paid. This is either incompetence or malicious. Either way, 2 stars.
Frequently Asked Questions About Preferred Choice Restoration
What is the fire damage restoration process?
Fire, under any circumstance, is devastating. We handle each job with care, integrity, and respect; we understand your most precious assets may be damaged and irreplaceable. We are here for you and will go above and beyond to make sure the fire restoration process is as easy on you as possible.
Can we start cleaning the fire damage ourselves?
Please wait for our professionals to do the fire restoration clean-up process, as soot particles can spread around and cause more damage.
What type of water damage does PCR treat?
We treat all water damage leaks. Anything from roof leaks to toilet break.
What is the water damage remediation process?
First, water is extracted, and the area is sanitized with an anti-microbial agent and dried out. Drying typically takes 3-5 days. During those 3-5 days, we check the moisture levels daily to ensure the levels are dropping. We use up-to-date equipment and moisture meters to ensure all water has been discovered. Once the relative humidity has dropped below the required saturation level, the equipment is removed, and repair of the damaged area is conducted.
How quickly can you respond to a water damage emergency?
Our team is available 24/7 and typically responds within an hour to assess and start mitigation.
Are your services guaranteed?
Yes, we stand behind our work and offer a satisfaction guarantee on all restoration services.
What are the signs of water damage in my home?
Look for discoloration on walls or ceilings, peeling paint, mold growth, or a musty odor, which may indicate water damage.
What makes your water damage remediation services different from competitors?
Our commitment to customer satisfaction, rapid response times, and state-of-the-art equipment sets us apart in providing effective remediation services.
What types of damage restoration services does Preferred Choice Restoration provide?
Preferred Choice Restoration offers emergency clean up and reconstruction services for water, fire, mold, and asbestos damage.
How quickly does Preferred Choice Restoration respond to water damage emergencies?
The team is available 24/7 and typically responds within an hour to assess and start mitigation.
Can I start cleaning fire damage myself before professionals arrive?
It is not recommended to clean fire damage yourself as soot particles can spread and cause more damage; wait for professionals to handle the restoration.
What is the process for water damage remediation at Preferred Choice Restoration?
Water is extracted, the area is sanitized with an anti-microbial agent and dried for 3-5 days with daily moisture level checks to ensure complete drying before repairs.
Are Preferred Choice Restoration's services guaranteed?
Yes, they offer a satisfaction guarantee on all restoration services.
What payment options does Preferred Choice Restoration accept?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa payments.
What languages are supported by Preferred Choice Restoration?
Preferred Choice Restoration provides services in English and Spanish.
How can nearby businesses like Tree Removal 4 U and D&S Metal Solutions be useful when visiting Preferred Choice Restoration?
If you need landscaping or tree services after restoration, Tree Removal 4 U can help, while D&S Metal Solutions offers contractor and metal supplies which may support reconstruction needs.
How can customers use nearby automotive repair shops such as Super Duty Hq or Oasis Auto Center Gilbert when visiting Preferred Choice Restoration?
Customers can visit these nearby automotive repair shops for vehicle maintenance or repairs while their property restoration is being handled at Preferred Choice Restoration.
What nearby facilities offer health services close to Preferred Choice Restoration?
Sunrise Health and Hospice provides home health care and medical services nearby for customers or family members requiring healthcare support.