Roto Rooter

Reviews

• MM

  Mark

  5 days ago
  5.0
  Wade did a great job informing me how the system is setup and how to keep the septic system working as designed. He arrived on time and was very professional. Great representative for the company.
• SM

  Syerra Mckethern

  Apr 24, 2026
  5.0
  Update to my previous review: After my initial experience, I was contacted by the owner at Roto-Rooter who took the situation seriously and worked to resolve it. They made sure I was priority and came back out, reassessed the issue, and were transparent about the condition of my sewer line. Based on what was found, they recommended a full replacement rather than continuing temporary fixes. What I appreciate is that they acknowledged the earlier issues and made an huge effort to correct them. The owner honored the original pricing and waived additional charges that could have been added, which made a difference. I can confidently say that he has went over and above to assist. I don’t want one employees mistake to reflect the entire company. This situation was stressful, but I do think the follow-up and resolution were handled more professionally than the initial visit. If anything, I’d say make sure you ask questions and get clear answers up front, but I can acknowledge that they stepped in and worked to make it right in the end. I’m updating my review to reflect that.
• DW

  Dept of AL Veterans of Foreign Wars

  Apr 22, 2026
  5.0
  Caleb came out within 30 minutes of calling for service. Simply put, he was amazing. Found and fixed the issue quickly and made sound recommendations for future reference. Extremely satisfied.vwill definitely recommend. Thanks again Caleb!
• SM

  Syerra Mckethern

  Apr 19, 2026
  1.0
  I had a very disappointing experience with Roto-Rooter Plumbing & Water Cleanup. I called them out for a main line backup affecting multiple areas of my home. They completed the service, charged me, and I was clearly told there was a 30-day guarantee. Within just 5 days, the exact same issue came back—my tub, toilet, and kitchen sink all backed up at the same time again. When I called back expecting them to honor the 30-day guarantee, I was told they could not service me because there was “rust” in the line. That explanation makes no sense. I don’t even have a cleanout, so it’s unclear how that determination was made or why it would void the guarantee that was promised to me. It felt like an excuse to avoid standing behind their work. At that point, I had no choice but to call another plumber and pay again for the same unresolved issue. Overall, the problem was not properly fixed, and the guarantee I was promised was not honored. I would not recommend them, especially for main line issues where proper diagnosis and follow-through matter.
• AB

  Anita Boswell

  Apr 16, 2026
  5.0
  I would like to thank Roto Rooter for their outstanding services. In particular, my technician was named Blake and he was awesome. He was thorough, friendly, polite, respectful and very knowledgeable. He kept me informed throughout the processes and checked to make sure the lines were unclogged and operating properly. I would recommend both the company and technician. They came within a few hours and I am most thankful as my kitchen was clogged and not draining at all. Thanks again Blake and Roto Rooters for your remarkable services.

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