Business Details
About
Plumber
From your plumbing to your drains to pumping your septic tanks, our family owned, and operated company can handle it all. Since 1964,
Location
Hours
Reviews
4.9
849 reviews
5 stars
798
4 stars
23
3 stars4
2 stars4
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the professionalism, courtesy, and knowledge of the technicians, highlighting their willingness to explain issues and solutions.
Timeliness
Numerous reviews noted the prompt response times and quick service, with technicians often arriving on the same day.
Pricing
While some customers mentioned concerns about pricing, many found the costs reasonable and appreciated the value for the quality of service received.
Mixed Experiences
A few customers reported negative experiences, particularly regarding customer service over the phone and unresolved issues after service.
- CJCharles Jones1 day ago5.0Sink drain was clogged. I had tried drain cleaner unsuccessfully. I called and Roto Rooter arrived within 2.5 hours. Snaked the line and cleared the observation in just a few minutes. Totally satisfied customer.
- RWRonald Whitt4 days ago4.0I was pleased with the services performed on my kitchen sink today. Laine was Pleasent, Perfesional, and Promt with his services. Thank You.
- BDBecky Dedeaux6 days ago5.0Evaluation of plumbing: You have a great ambassador in Mark working for your company. He was very polite, informative and willing to explain about problems I have with my plumbing so I could feel good about my decision. At this point he has helped me feel confident....and relieved in going forward to execute the plan to resolve my issues. Looking forward to getting the estimate and a date for Y'all to do the job. Thank You so much! Rebecca Dedeaux
- MSMike Shorey6 days ago5.0I needed my septic tank pumped today and they were able to get it done. I called several places and they couldn’t get time today. Plus, they were one of the cheapest options. Would definitely recommend.
- ABAnirban BiswasDec 29, 20255.0I had a backed-up drain in both my upstairs bathroom. The issue appeared on the 27th of December 2025. Casey came over to inspect the issue. But by the time he was assigned the work, the issue temporarily resolved itself. So he just came by, inspected, and told me what could be causing the issues and provided me with some suggestions. Key point: he did not charge me anything on that day because he did not need to perform any task (unlike some others in this area, whom I will not name). The issue came back on the 28th evening. I was hoping that it would resolve by itself as it did the first time. Since the issue lingered, I called them again on the 29th December 2025, but this time I requested camera service in addition to clearing the blockage. Mark came down promptly within 2 hours. Mark and Casey were very professional. Mark came and helped me clear the blockage. He inspected again, made sure what the issue was, and worked from the outside access point. He got the clog removed efficiently and advised me on what may have caused the issue. Again, he did not rush the work and took time to explain every single cost and what service was necessary to get it resolved. Many people suggested that the service may be expensive from Roto-Rooter. However, my experience is that you pay for what you get. I am very pleased with their service and their pricing. Specifically, explaining everything every step of the way. Some others will charge you just for showing up and not doing anything. I will definitely (Hopefully will not need any) call them and especially request Mark or Casey, if things go south again. Highly recommend them. Note: The cost of removing the clog was very reasonable.
Frequently Asked Questions About Roto Rooter
What services does Roto Rooter provide?
Roto Rooter handles plumbing, drain cleaning, and septic tank pumping services.
Where is Roto Rooter located?
Roto Rooter is located at 3340 Birmingham State Rte, Montgomery, AL 36108, USA.
What are the business hours of Roto Rooter?
Roto Rooter is open Monday to Friday from 8:00 AM to 5:00 PM, and Saturday from 9:00 AM to 5:00 PM. It is closed on Sundays.
How can I contact Roto Rooter?
You can reach Roto Rooter by phone at +1 334-272-7130 or via email at kylie.tierce@tierceind.com.
What payment options does Roto Rooter accept?
Roto Rooter accepts American Express, Cash, Check, Discover, Mastercard, and Visa.
What is the website for Roto Rooter?
You can find more information at Roto Rooter's website: http://www.rotorooteralabama.com
Is Roto Rooter a family-owned business?
Yes, Roto Rooter is a family owned and operated company, serving since 1964.
Are there other plumbing service providers near Roto Rooter?
Yes, nearby plumbing services include Tierce Plumbing and Septic Tank Services and another Roto Rooter location nearby.
What nearby places could I visit before or after my appointment at Roto Rooter?
You might visit Montgomery Farm and Garden for gardening supplies, or stop by the Marathon gas station and coffee shop for refreshments.
How can nearby automotive service providers be helpful when visiting Roto Rooter?
Nearby automotive services like A-Superior Auto Parts and Truckworx Kenworth can assist if you have vehicle needs while attending your Roto Rooter appointment.