Business Details
About
Window Installation ServiceWindow SupplierDoor SupplierSiding ContractorHome Improvement Store
Window World River Region has proudly served Millbrook, AL, and the surrounding River Region since 2014! Locally owned and operated, we specialize in energy-efficient windows, including double-hung, sliding, and bay styles, as well as durable entry doors, storm doors, and premium siding options. Our team is committed to providing unmatched craftsmanship & superior customer service, ensuring every project exceeds your expectations. Respected by customers & experts alike, we’ve become America’s largest exterior remodeler! Whether it’s upgrading your windows, protecting your home with storm doors, or enhancing curb appeal with beautiful siding, trust us to transform your home. Call or visit us today and experience the Window World difference!
Details
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
350 reviews
5 stars
282
4 stars
30
3 stars4
2 stars3
1 star
31
What are people saying?
AI-generated from recent customer reviews
Installation Issues
Multiple customers reported problems with window installations, including delays, poor sealing, and damage to property.
Customer Service
There are significant complaints about customer service, including difficulty in communication, lack of follow-up, and unresponsive staff.
Quality of Work
While some customers praised the quality of the windows and installation, others experienced issues with defective products and unsatisfactory repairs.
Professionalism
Several reviews highlighted the professionalism and courtesy of the installation teams, with many customers expressing satisfaction with their work.
Timeliness
Customers frequently mentioned delays in both the delivery of windows and the installation process, leading to frustration.
- CJCynthia JohnsonOct 21, 20253.0We were not happy with the first installment of the windows. They messed up our trim around casing. They had to come back and redo all trim. What was supposed of been a 2 to 3 day job. It took 2 weeks.
- DTDavid TeeterOct 3, 20255.0The 2 men that did the job were fantastic. They explained every detail about the job.
- DMDesi MartinSep 18, 20251.0First of all, they said it would take 5 to 6 weeks to come install window after measuring, it took 12 weeks. Second, the install was terrible. They broke brick and messed up sheetrock around window. They had to come back out and fix the install and left dirty had marks on walls and glass. Didn't seal window all the way. Worst experience ever with a contractor. Dont recommend window world at all.
- JJjpowell1956Jul 24, 20255.0We've heard wonderful things from your company! We need a quote as soon as possible. Our address is 300 Highland St., Linden 36748
- AMAdrian Marbury-BurtonJun 21, 20251.0This company installed windows for my mom (an elderly woman), who requested to keep her old windows. The person who installed the windows (Chris Bryant) took the windows without her permission and now refuses to bring them back. My mom has called numerous times but continues to get the runaround from the receptionists and Chris Bryant. Regardless of how hold the windows are they had no right to take them. Edit: She has called your office numerous times and spoke to multiple people including the aforementioned person. Why would she continue to call if she isn't getting anywhere with your staff? If the old windows were hazardous, why would your staff agree to bring them back after my mother contacted your office? My mother has messages with the installer's constant excuses as to why he took them and why he hasn't returned them. The installer stated, "They sat beside the house for 3 days." Implying, "if you wanted them, why didn't you remove them in those 3 days." If there are strict laws and regulations why didn't the installer tell her that when she initially requested to keep the windows? Additionally, if the windows are hazardous, why did the installer state that he stored them in your warehouse? Do you plan to repurpose them or sell them? How can you trust anyone who completes to customer service survey themselves and then has an elderly lady sign it as if she completed the survey herself.
Frequently Asked Questions About Window World River Region
What does "Any Size, Installed" mean?
The term "Any Size" refers to any size replacement Double-Hung window our manufacturer will construct. Currently this is a minimum width and height of 15" X 26" and a maximum of 48" X 78". "Installed" refers to the removal of a basic Double-Hung wooden window and installing your new Window World replacement window, using the existing wooden stops.
What types of payment methods and financing do you offer?
We offer a variety of payment methods and financing options (subject to approved credit) depending on promotional period. Please contact us for more information regarding available options.
Will the replacement windows be installed from the inside or outside?
The majority of our replacement windows are installed from the outside. In some situations it may be necessary to install from the inside. On the day of installation, your installation expert will assess your unique situation and explain the process that will best suit your home.
Do you install replacement windows year-round? If so, will I lose a lot of heat/cooling at the time of installation?
Window World installs replacement windows year-round. An average installation will take only one day. Our crews install one window at a time and are trained to do what they can to minimize heating/cooling loss. The energy savings from your new windows will recover any incremental energy costs incurred during their installation many times over during their lifetime.
How can I prepare my house for my replacement windows?
Please take down curtains, blinds, or any other window treatments. Security sensors should also be removed and turned off by your security company. Please provide our installation expert with a clear path to the window(s) being replaced by moving anything that may be in the way. It is also advisable to remove all wall decorations from the walls close to the windows as they may fall during removal or installation.
How long will it take to get my replacement windows? How much time should I allow for the installation?
Since every window ordered is custom-built to fit your home and design choices, manufacturing times vary. Once delivered, the type of window being installed and the type being removed help determine the amount of time needed to complete the job. On average, each window takes about 30 minutes. Trim work and cleanup will require additional time to complete. An average job will take a single day.
What type of warranty is available for my windows?
All windows and patio doors we sell come with a manufacturer’s lifetime limited warranty and a repair labor guarantee, good for as long as you own your home! Contact us or see our warranties page for more details.
What happens to my old windows?
After installing your new replacement windows we remove all old windows from your property and dispose of them properly. If you wish to keep your old windows or storm windows, please notify the installation crew as soon as it arrives for your installation.
What do I do if there is a problem with the windows?
Most of the issues encountered by our customers are easily corrected and don't necessarily mean that there is a problem with your window. You are always welcome to contact us for help.
I'm overwhelmed by all the industry jargon. What do these words mean?
At Window World, it's our goal for each and every one of our customers to feel comfortable throughout their home improvement experience. We try to always explain any construction concepts in terms everyone will know when we're in the home, but we also like to make definitions available in advance. If there are any concepts you'd like to read up on as you research your options, feel free to download our Industry Terms document.
What does "Any Size, Installed" mean at Window World River Region?
"Any Size" means replacement Double-Hung windows of any size our manufacturer builds, ranging from 15" X 26" minimum to 48" X 78" maximum. "Installed" means we remove your existing basic Double-Hung wooden window and install the new Window World replacement using existing wooden stops.
What payment methods and financing options are available at Window World River Region?
We accept cash, checks, and offer financing options subject to approved credit depending on promotional periods. Contact us for current payment and financing details.
Are replacement windows at Window World River Region installed from inside or outside?
Most replacement windows are installed from the outside. In some cases, installation may occur from the inside depending on the unique situation, which our installation expert will explain on installation day.
Does Window World River Region install replacement windows year-round? Will I lose heat or cooling during installation?
Yes, installations occur year-round, typically completed in one day. Crews install one window at a time and minimize heat or cooling loss. Energy savings from new windows offset any temporary incremental energy costs during installation.
How do I prepare my home for window replacement by Window World River Region?
Remove curtains, blinds, and other window treatments. Disable security sensors with your security company. Clear paths to windows and remove wall decorations near the windows to avoid damage during installation.
How long does it take to receive and install replacement windows from Window World River Region?
Since windows are custom-built, manufacturing times vary. Installation averages 30 minutes per window, with additional time for trim and cleanup. Most jobs complete in a single day.
What warranty coverage does Window World River Region provide for windows and patio doors?
All windows and patio doors include a manufacturer's lifetime limited warranty and a repair labor guarantee valid as long as you own your home. More details are available through our warranties page or by contacting us.
What happens to my old windows after installation?
We remove and properly dispose of old windows unless you request to keep them or storm windows. Please notify the installation crew at arrival if you wish to keep old windows.
Are there nearby places to visit before or after my appointment at Window World River Region?
Yes, nearby you can visit Millbrook Parks & Recreation for outdoor activities, enjoy southern cuisine at Catfish House, or grab a coffee and bakery treats at The Sweet Carte. These are convenient spots for relaxation before or after your home improvement service.
How can nearby businesses like J&G Portable Buildings of Millbrook assist me when visiting Window World River Region?
J&G Portable Buildings of Millbrook offers storage and professional services nearby, which can be helpful if you need temporary storage during your home renovation projects with Window World.
What nearby transit or convenience stores can customers use when visiting Window World River Region?
PitStop gas station and convenience store is located close by, providing fuel and snacks options during your visit to Window World River Region for convenience and ease of access.