Sims-Lohman Huntsville Kitchen Showroom

Reviews

• WW

  Wendy Wyatt

  Feb 16, 2026
  1.0
  We are in the process of building a new home in Athens, AL with DR Horton and have been told Sims-Lohman in Huntsville is the contractor for the cabinets in the house we are building. Our house is scheduled to be complete within the next month or so. We want to have a custom cabinet made and installed in our laundry room and get pricing on pull out drawers for our kitchen cabinets & possibly other items, so I have been trying to contact your store for well over a month with NO success. Your website shows you are open 9:00 am - 5:00 pm Mon - Fri. I have called multiple times a day throughout the whole day and have NEVER been able to talk to a human. I have left two or three very detailed voicemails explaining what I am calling about, left my name & spelled it out and left my phone number and still no return calls. Reading these reviews about the quality of cabinets people have installed in their homes, the unprofessional ways your staff members talk to your customers, the same canned responses posted to the reviews and seeing your lack of response to my calls is very concerning. This has us wondering what quality of cabinets and the quality of professional service we will receive as we move through this process over the next month or so. The ONLY positive comments we saw were about Michael & Brandon, your service guys. People's hard earned money pays for your company to remain in business, so to read these reviews with the same theme of unprofessional interactions is very disheartening.
• SK

  Seong Kim

  Jun 11, 2025
  5.0
  I live in a new house in Huntsville, Alabama and after 3 years,a cabinet over the refrigerator was falling,even though I put only plastic containers in the cabinet. I contacted the manufacturer and the manufacturer contacted the installer. The installer,Sims-Lohman sent a technician,Brandon to my house to fix it. The appointment was made to visit 10am to 2pm,he called me before 10am and arrived in a few minutes. He looked at the cabinet and fixed it in about 35 minutes. He was courteous,kind and knowledgeable. While he was working,I looked up the customers’ reviews and a little bit disappointed,because the reviews weren’t as good as I expected. I don’t know about the company itself,however my experience with Brandon was excellent and that’s why I gave him 5 stars. Thank you Brandon and have a blessed rest of your day!!
• QC

  Qing Chang

  Sep 21, 2023
  1.0
  Waster of time
• CN

  Cathy Noble

  Feb 22, 2023
  1.0
  We just purchased a new home with your cabinets, I have yet to get a person to call me back. I’d like to buy slide outs for our kitchen cabinets.
• CD

  Chanda Davis

  Feb 25, 2022
  1.0
  This is a new island in a new home. This company has not returned calls. The granite is not even leveled Hole pops are in the island This is horrible

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