Xcalibur Services

Reviews

• AA

  Andy

  5 days ago
  5.0
  Tanner replaced a 40+ year old basement water faucet and it's connecting faucet outside, both highly corroded. Water supply had to be cut off first. Replacements were modern, high quality metal with the inside a 90° lever, outside conventional. He turned water back on, tested and demonstrated to me. We appreciate Tanner's prompt, friendly service!
• LN

  Lori Nix

  6 days ago
  1.0
  Buyer beware! Stay away. Paid in Jan. of 2026. Now it's April of 2026. No service yet! Had to pay $89 service fee to get a quote. Was told it was free over the phone but then he charges me. I've called numerous times to get a quote. Was told they have to come back out. No one has made it out here yet. Run, don't walk away. Too many other companies that will actual provide service.
• SS

  steven simpson

  Apr 1, 2026
  1.0
  I had Corbin and Scoot out today for an A/C inspection and service. I want to start by saying both technicians were excellent—very professional, respectful, and they communicated clearly throughout the visit. They were easy to work with and represented the company well. However, I’m pretty disappointed with the overall outcome of the service. I was initially told the system would need around 4 lbs of Freon, but I ended up being charged for 10 lbs, which was unexpected and concerning. What’s more confusing is that the unit passed a full inspection just 7 months ago when I purchased the home, yet now it apparently has a significant leak. Even Scoot mentioned he doesn’t typically see leaks of that size. I’ve owned multiple homes since 2007—some new and some over 10 years old—and I’ve never had to add more than about 4 lbs of refrigerant to a system, even when there was a leak. That’s part of why this situation doesn’t seem to add up. I asked for information from the previous inspection to better understand what changed, but that wasn’t available. I also didn’t feel like I received a clear explanation for how a relatively newer unit (around 8 years old) could lose that much refrigerant in such a short time. To add to the frustration, the technicians weren’t able to complete the job because they ran out of Freon, so they’ll need to return tomorrow—and there’s a possibility of additional charges on top of the $1,121 I’ve already paid. Overall, I appreciate the professionalism of the technicians, but I’m left with concerns about the diagnosis, communication around pricing, and the lack of clarity regarding the condition of the system. **UPDATE** I wanted to provide an update to my previous review after a follow-up visit from another technician the next day. During that visit, the technician acknowledged that the original reading of my system was incorrect. I was initially told I needed 4 lbs of refrigerant, but that number increased to 12 lbs due to a misreading of the pressure gauges. He also explained that the technician who took the original readings was still in training, and that the person supervising him was also relatively inexperienced. Additionally, the second technician was able to locate the leak fairly quickly—behind the panel in the coils, in a very visible location. This was concerning, as the previous technician had removed that same panel the day before and stated that the leak could not be found, even suggesting it might be located under the slab. Based on the layout of my system, the lines run through the attic, so that explanation did not seem consistent. I was then given a verbal quote of approximately $2,500 for the repair, on top of the $922 I had already paid. This included a stated 15% discount through my maintenance plan. Given the circumstances, I felt the price was high, so I contacted another reputable company and received a quote of $1,600 for the same repair. I was told on Friday that my concerns would be discussed with a manager and that they would follow up regarding pricing, but I have not received a response. I also requested a refund for a $199 maintenance plan renewal that I had just paid (while my previous plan was still active). I was informed that a manager would need to contact me to process that request. Since then, I have called the office daily attempting to speak with a manager and have not received a return call. At this point, the lack of communication and follow-through has been extremely disappointing. While I appreciated the professionalism of the technicians themselves, the overall experience—from the initial diagnosis to pricing discrepancies and lack of response—has been very frustrating. This has been, unfortunately, the worst experience I’ve had with an HVAC company.
• DR

  Darrell Reese

  Apr 1, 2026
  5.0
  I really appreciate Devon the Technician. He inspected my plumbing the basement [ hot water heater, the pipes by the washing machine] , under the kitchen sink, my 2 bathrooms and my backpack faucet outside. He did an excellent job. Very cordial and conversation. He wasn't a "matter of fact business Technician, but an caring and understanding individual which is so rare today. Anyway, please let Devon know to keep up the good work .😀😀
• DF

  David Freeman

  Mar 28, 2026
  1.0
  My mother had a clogged drain. The Xcalibur technician charged just over $600 but did not clear the clog. She called and they sent another technician out. He told her that they would need to replace all the plumbing under her house and gave her an estimate of just over $6000.00 and wanted to charge her another $80.00 just for coming out. We called another plumbing company. They came out and snaked the drain from the plumbing vent on the roof and cleared the clog. She has had no trouble since. They charged her just over $400.