Service Quality
Technicians are frequently praised for their professionalism, knowledge, and thoroughness in addressing customer needs.
Customer Experience
Many customers report positive interactions with staff, highlighting their friendliness and willingness to explain services clearly.
Reliability Issues
Some customers expressed frustration with appointment scheduling and reliability, indicating that there were instances of delays and rescheduling.
Value for Money
Customers appreciate the fair pricing and transparency in quotes, often noting that Skyward offers competitive rates compared to other companies.
Communication
Overall, communication is noted as a strong point, with many customers appreciating timely responses and clear explanations from technicians.