About
Plumber
Location
Roto-Rooter Plumbing and Water Cleanup
3125 Hwy 31 S, Decatur, AL
35603, United States
Hours
Reviews
4.7
352 reviews
5 stars
306
4 stars
21
3 stars
8
2 stars1
1 star
16
What are people saying?
AI-generated from recent customer reviews
Customer Service
Technicians were consistently described as professional, courteous, and knowledgeable, providing excellent customer service.
Timeliness
Many reviews highlighted the prompt response times and quick service provided by the technicians.
Quality of Work
Customers praised the thoroughness and effectiveness of the plumbing repairs, with several technicians receiving specific commendations for their skills.
Communication
Customers appreciated the clear communication from technicians regarding the work being done and preventative measures to avoid future issues.
Pricing Concerns
Some customers expressed concerns about pricing, mentioning high labor costs and parts markups, though many felt the service was worth the price.
- SDSharon Dempsey2 days ago5.0Fast response time and great service.
- LBLinda BDec 28, 20255.0I hate calling after hours because I know I'll pay more but when both your toilet's are not working, you need help. Within about an hour or two Kevin showed up. He was very nice and professional and seems to enjoy his job and helping people. He let me know what he was doing and even explained how I can prevent the same issue from happening again. He dis a great job. He even made friends with my dog who loves attention and making friends.
- MPMike ParsonDec 24, 20255.0Kevin was awesome. He made sure we had hot water in time for Christmas. Thanks for the excellent service!
- JFJana FrostDec 18, 20254.0Jose was right on time & very courteous. Fixed the problem quickly.
- LBLana BowlingNov 18, 20255.0We had a great experience with Roto-Rooter of Decatur, AL. Tiffany was very helpful when we placed a call. She was extremely pleasant on the phone & patient with all of my questions & concerns, then arranged an appointment the same day. I loved how the technician called prior to the appointment time & confirmed our service problems and arrival time. Then we received a text message from the company with a photo of the technician that was coming out to the home with a little bio of him. Very Impressive! It made all feel safe & personable. Bryan Sanford, our technician, was so professional, polite, and extremely knowledgeable. He took his time to explain in detail some concerns with our plumbing needs & thoroughly preformed an inspection to ensure we had everything resolved. We will always use this company should future problems arise.
Frequently Asked Questions About Roto-Rooter Plumbing and Water Cleanup
What services does Roto-Rooter Plumbing and Water Cleanup offer?
Roto-Rooter Plumbing and Water Cleanup provides professional plumbing and water cleanup services.
Where is Roto-Rooter Plumbing and Water Cleanup located?
It is located at 3125 Hwy 31 S, Suite 300, Decatur, AL 35603, USA.
What are the business hours of Roto-Rooter Plumbing and Water Cleanup?
The business operates 24 hours a day, 7 days a week.
How can I contact Roto-Rooter Plumbing and Water Cleanup?
You can reach them by phone at +1 256-274-6520.
Since when has Roto-Rooter Plumbing and Water Cleanup been established?
The business has been established since 2003.
Does Roto-Rooter Plumbing and Water Cleanup have a Facebook page for reviews and updates?
Yes, you can visit their Facebook page at https://www.facebook.com/RotoRooterDecaturAL/reviews for reviews and updates.
Are there automotive parts and repair shops near Roto-Rooter Plumbing and Water Cleanup?
Yes, nearby automotive-related places include J & L Mobile Home Parts, Quick Lane Tire and Auto Service Center, Pro-Tech Automotive, and Smith Motors LLC, which can be useful if you need vehicle maintenance while visiting the area.
What entertainment options are close to Roto-Rooter Plumbing and Water Cleanup?
Nearby entertainment venues like AMF Bowling Co. and Bowling World offer bowling and lounge activities, which customers might enjoy before or after their visit.
Are there any pet care services near Roto-Rooter Plumbing and Water Cleanup?
Yes, Animal Tracks Veterinary Hospital is located nearby, providing veterinary and pet services for pet owners in the area.
Is Roto-Rooter Plumbing and Water Cleanup open on Sundays?
Yes, the business is open 24/7 every day, including Sundays.