Customers consistently praised the professionalism, friendliness, and responsiveness of the staff and technicians.
Timeliness
Many reviews highlighted the prompt service and quick response times, especially in emergency situations.
Quality of Work
The quality of installations and repairs was frequently noted as excellent, with technicians demonstrating thoroughness and expertise.
Maintenance Plans
Customers appreciated the helpful maintenance plans that contributed to the longevity and efficiency of their HVAC systems.
Long-term Relationships
Many customers have been loyal for years, citing consistent satisfaction with service and reliability.
PL
Penne Laubenthal
3 days ago
5.0
Highly recommend Don Carter Heating and Cooling . I purchased my HVAC system from them and they have been repairing and maintaining it for 20 years.
MP
Marsha Patterson
4 days ago
5.0
Justin was very impressive. He had our confidence by being so thorough in getting our back up heat in order. Thank you! Looking forward to getting our system!
DD
Debra Dell
5 days ago
5.0
Don Carter HVAC has a very helpful service maintenance plan, coming twice a year to ensure the heating and cooling is running properly and efficiently. The company has courteous knowledgeable technicians.
MK
Mark Kennedy
Nov 15, 2025
5.0
I had an awesome experience with Don Carter Heating & Cooling. Their technician, Justin, was quick, professional, and really knew what he was doing. I called for help and they were able to get my system repaired the same day, which was a lifesaver. Justin explained everything clearly, gave me a great price, and had my system back up and running in no time.
Highly recommend Don Carter Heating & Cooling and definitely ask for Justin if you can. Top notch service all the way!
BS
Bruce Smith
Nov 3, 2025
5.0
Semi-annual maintenance check. prompt service. Reassuring to know that the AC/Heating will be OK for the upcoming colder weather.
Frequently Asked Questions About Don Carter Heating & Cooling
What services does Don Carter Heating & Cooling offer?
Don Carter Heating & Cooling provides HVAC maintenance, repair, ductwork, installation, and 24-hour service in the Athens, AL area.
What are the regular business hours for Don Carter Heating & Cooling?
The business operates Monday to Thursday from 7:30 AM to 4:30 PM, and Friday from 7:30 AM to 4:00 PM. It is closed on Saturdays and Sundays.
Is 24/7 emergency service available at Don Carter Heating & Cooling?
Yes, they offer 24/7 service availability for urgent heating and cooling needs.
Where is Don Carter Heating & Cooling located?
It is located at 24185 US Hwy 72 E, Athens, AL 35613, United States.
What payment options are accepted by Don Carter Heating & Cooling?
They accept American Express, Cash, Check, Discover, Financing, MasterCard, and Visa.
Does Don Carter Heating & Cooling have wheelchair accessible facilities?
Yes, they have wheelchair accessible entrances, seating, and restrooms available.
Does Don Carter Heating & Cooling require appointments for services?
Yes, appointments are required for their services.
Which nearby automotive services can customers visit along with Don Carter Heating & Cooling?
Customers can visit nearby places like Fastlane Motor Sales, Next Level Automotive for car detailing and car washes, Easlic Auto Sales, Suski's Auto Sales, and Jimmy Smith Buick-GMC for car buying or automotive repairs.
Are there local contractors and restoration services near Don Carter Heating & Cooling?
Yes, nearby contractors include A+ Water & Fire Restoration and Comfort Masters of North Alabama, providing complementary services in plumbing, damage restoration, and HVAC.
What local attractions or services might customers want to explore near Don Carter Heating & Cooling?
Customers might consider visiting Isom's Orchard for fresh produce, Onyx Cheerleading and Gymnastics for fitness activities, or local businesses like RAW Prntz for printing services after their HVAC service.