Westvalley Carpet & Flooring

Reviews

• KK

  Kody Kelly

  Dec 16, 2025
  5.0
  Had a wonderful experience here. We bought a house and got new floors through out. Ryan was great to deal with. We had no idea about floors and he helped us the while way through finding us the perfect product for us and also saving us some money. All said and done there were no hidden cost everything we had talked about got done. And he went out of his way to make it as smooth as possiable gave him the key to the house and he just handled everything making it really easy for us. Thanks again Ryan. And as for the install Simon and son's knocked it out of the park keeping us posted the whole way through the craftsmanship was tip notch and we are more then happy with how everything turned out. Thank you all for a incredible experience.
• IM

  Ian McKenzie

  Dec 8, 2025
  1.0
  Stay away from this place. We hired them to install flooring in our basement and on our stairs, choosing their top-tier vinyl planks. We also requested an extra box of planks as backup for future repairs. The estimator miscounted and under-ordered by several boxes, which delayed the project by several weeks. We were required to make an additional payment for the extra materials, were only offered a minimal discount for the mistake, and ultimately never received the extra box we requested. Regarding the stairs, we were originally told that the installers would remove the existing rounded nosing so the new square-profile treads could be securely fastened. During installation, I noticed this was not being done. When I called to ask about it, I was brushed off with, “Our installers know what they’re doing—it will be fine.” It was not fine. Every tread squeaks and shifts noticeably when stepped on, especially near the edges. They also refused to install the final tread between the main floor tile and the first step, claiming we needed to purchase a separate tile nosing because “they don’t do that.” This left me to cut the tile myself and install the final tread—ironically, the only one that has no issues. I was also left to finish the cap on the stringer on my own. The flooring was advertised as coming with both product and installation warranties. This turned out to be false. A plank on the landing has since cracked along the seam between it and the nosing. The nosing was poorly glued, and the adjacent cracked plank wasn’t glued at all, leaving a hollow pocket beneath it. Stepping on it puts direct pressure on the seam, causing the crack. The broken edge is sharp and poses a safety hazard, especially for children walking barefoot. When I reached out for warranty service, the salesperson came to inspect the damage and said he would follow up—but never did. After I contacted him again days later, he informed me that this was not a warranty issue, stating that “all flooring is susceptible to damage” and that he had “seen this type of damage occur with many types of flooring.” He told me the only solution was for me to pay for more product and the repair work. Wanting the issue resolved for safety reasons, I agreed and asked for a quote. I never heard back, even after following up again.
• AJ

  Ann Jones

  Dec 4, 2025
  5.0
  Cooper was excellent. Asked for different flooring and different carpeting. He had lots of knowledge and showed different samples and was very friendly! Very easy to deal with. We will be getting our carpet through West valley! Highly recommend them and especially Cooper.
• PA

  Pi Agarwal

  Dec 1, 2025
  5.0
  West Valley Flooring (130) was amazing! Jeff Morrison (store manager) was a great help to choose our carpet, and Jamie provided excellent customer service from start to finish. Jamie & Scott did outstanding installation work—precise and professional. And Ryan handled all the furniture with great care. Fantastic team, flawless results. Highly recommend!
• SR

  Sandro Roome-Sandrin

  Nov 30, 2025
  5.0
  I first met Jeff and his brother in 2015 when I needed dependable flooring installers for my renovation projects. Jeff’s skill and professionalism stood out immediately. When he later moved to West Valley South, I brought all my business with him because he had earned my trust. His installer Scott has also been outstanding. We’ve worked on many projects, and as a contractor with very high standards, I value his diligence, consistency, and attention to detail. Jeff, Scott, and West Valley South have been excellent partners, and I fully recommend them.

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