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Du-West Services

4.5
(185 reviews)

Business Details

(713) 473-7156

About

Specialized Software
Du-West Services has cared for the Great State of Texas with our family owned and operated business since 1978, and we look forward to serving you with our team of foundation repair, plumbing, and air conditioning professionals. For more information please visit our website or listen to the Texas Home Improvement with Jim Dutton radio show heard across the state each weekend.

Location

Du-West Services
510 W Pasadena Freeway Frontage Rd, Pasadena, TX
77506, United States

Hours

Reviews

4.5
185 reviews
5 stars
154
4 stars
5
3 stars
3
2 stars
2
1 star
21

What are people saying?

AI-generated from recent customer reviews

Communication Issues

Several customers reported a lack of communication and responsiveness from the office staff, leading to frustration and dissatisfaction.

Professionalism

Many reviews highlighted the professionalism and courtesy of the technicians, who were described as knowledgeable and efficient in their work.

Quality of Work

While some customers praised the quality of the foundation and plumbing work, others expressed dissatisfaction with the handling of landscaping and post-repair issues.

Customer Service

Mixed feedback on customer service; while some found it excellent and responsive, others experienced rudeness and unhelpfulness from staff.

Timeliness

Customers appreciated the prompt arrival of technicians and the efficiency of service, although there were instances of delays and lack of communication during longer jobs.
  • RM
    Rebecca Martinez
    Feb 16, 2026
    1.0
    Lack of communication from Du-West. Their secretary decided that she would call me one day before the scheduled date of my home foundation repair, I called two days in advance. She stated nobody had to be home, but leave my garage door open. Who on their right mind would leave their garage door open and leave their bicycles, tools, lawn equipment, water pressure machine, and more? In addition, I was not happy with the post repair plumber. The same secretary could not tell me his name, but told me to read my contract. I wouldn't have called, if I knew she was going to tell me to read my contract. I wanted to know how this unprofessional plumber knew I had a leak in my plumbing post repair. Did he use a snake? Did he see it? Did he guess? I know he didn't use a camera because they charge $630 to find out where the leak is located. He didn't tell me how he knew, nor did he give me any documentation that there was a leak. The pre repair plumber gave me documentation that there were not any leaks in my plumbing. I spoke with the manager without any success. He listened to me but fell short of any answers. The CONTRACTED crew was very professional and easy to speak with about any issues I had about the repair. I do not recommend Du-West. Overpriced, lack of communication, false information about me not needing to be home during the repair as I had to be there; the workers were knocking at my door about this and that. I have yet to hear back about the post repair plumbers name at the very least.
  • JC
    Jeannine Coleman
    Oct 30, 2025
    5.0
    I had my maintenance check today for my central heating system done today. The technician that came out was Jed Ames. After checking everything out he had made some suggestions on what he thought that would be helpful to help with the heating and cooling.. He was very patient and explained everything to me when I had a question. I would highly recommend due West for your AC Central heating and cooling
  • CG
    charles gardner
    Jul 19, 2023
    5.0
    Once again Du-West has delivered excellent HVAC customer service and repair at a very reasonable price. Very responsive and professional. I have used them for many years now and would highly recommend them.
  • JR
    John Radisi
    May 10, 2023
    1.0
    They are the bottom of the barrel for foundation repair. Every room in my 2 story home was damaged (chimney was broken away from the house due to over jacking up, cracked walls where there were none, doors misaligned bad, they cracked windows, concrete patches were left rough and high) They attempted sheet rock "repair" which turned out poor overall, some of it cracked after drying. Original issue was 2 small cracks upstairs and a closet door hanging up! And yes they should receive a negative 5 stars. NEVER sign a contract where you give up your right to sue for trash work, you will regret it.
  • WL
    W Loo
    Mar 28, 2023
    5.0
    Our experience with DuWest was great! Eddie & Jennifer awesome-professional and very helpful. I can’t remember our foreman’s name but he was great too. They completed the job in less time than expected and we were honestly shocked at how well they did at returning our yard to how it looked before the work. I interviewed over a half dozen companies and I’m so glad we went with DuWest!

Frequently Asked Questions About Du-West Services

What services does Du-West Services offer?

Du-West Services provides foundation repair, plumbing, and air conditioning services with a professional team.

When was Du-West Services established?

Du-West Services has been family owned and operated since 1978, serving Texas.

Brand Certified Facts from Du-West Services

Du-West Services partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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