Geek Squad

Reviews

• PD

  Pranjan Dave

  Sep 18, 2025
  1.0
  I went to go for help in fixing my MacBook because it was stuck on recovery mode I asked them if they can fix it. The guy that was trying to reboot it was searching up how to do it on his phone, I think they should know how to diagnose and fix it instead of just trying to google how to fix and charge $100. I recommend not going there for any repairs or issues they don’t know what they are doing.
• AA

  Adedapo Araoye

  Apr 12, 2023
  1.0
  Terrible company and they only care about fleecing people. Will see you a plan and insist that you can't leave the plan unless they charge a penalty
• TT

  thecreech13

  Dec 14, 2022
  1.0
  They lie about the protection plans and don't cover what they say. Had a 2 year protection plan for an exchange no questions asked if item breaks or is defective. They never did. Told me it can't be done.
• SP

  Spencer Petrie

  Jun 23, 2021
  1.0
  Filed a claim for my laptop. Was told I would receive a call back in a week or so, no call. I called 3 weeks into the claim and was told it was at the facility to be repaired. 2 months later it was still not returned. I called and they said they would look into it. Received a call the next day that the keyboard was irreparable and would be given credit for the laptop. I guess you have to inquiry about these things yourself or they will never call and continue to charge you, IDK. was asked if I wanted protection on the new laptop and said no. Was continued to be charged for the old laptop's full warranty even though It was deemed irreparable the claim was settled, it was not my property or in my possession anymore. Was told the coverage extended automatically to my new laptop even though they asked and I declined coverage. My account still has my old laptop on it and my receipt for the new one does not include geek squad coverage, the old one did. If I took it into the store I'm sure I would be told I don't have coverage on it. *if you want coverage canceled on a product that should not exist anymore because it was written off you have to do the due diligence yourself and call to have it cancelled* *you also have to call every time you want an update or any action taken for what you pay for* no reimbursement for the coverage of the phantom laptop. I've been told insurance on electronics is greasy but I thought geek squad would be an exception. I was wrong. Save the money and the headache, spending money on electronic insurance will never be a good investment IMO. Geek squad is no different. Go to a repair shop.