Geek Squad

Reviews

• MA

  Mars A.

  Aug 10, 2020
  1.0
  Extremely poor quality of service!!! The only way to contact them is by phone, but you need to wait for at least 45 minutes, although the automated voice would say 11 minutes wait at the start. After a wait of almost 45 minutes, the customer service rep answered rudely. A service appointment day was scheduled, but the window time was from 8 am to 5 pm. The scheduled day came but no technician came nor any calls received. After calling them again to follow up and waited for another 45 minutes, I was told that they asked another company to provide the service and gave the number to reach. I am waiting for 9 days now to get a confirmed schedule, but Geek Squad asked me to follow up directly to the company they contracted out. We paid Geek Squad for extended warranty. They should be the one to follow up directly to the company they asked to do the work. It's a total waste of time and money!!! My advice: When you want to extend the warranty of your appliances, don't waste your money in Geek Squad!!! It's fraud!!! It will make your life miserable!
• FS

  Francis Serinet

  Oct 24, 2019
  1.0
  Never ever again. First of all, when I performed my warranty claim, they sent a tech contracted by them to come to inspect my Sony xbr65x850e where I was told it would take two weeks before I heard back. Never received a call after the time elapsed and I had to call customer service who then told me I would receive an auth code that could take up to 10 business days. I waited for 15 business days before I called back. I had spoken with a girl who stuggled to speak in English and said I had to go to Bestbuy to complete the exchange by providing my incident number. I called back immediately as it did not feel right but opted for the French line and the rep who picked up was able to provide me with the auth code. Fast forward, geek squad "installers" arrives with the xbr65x950g to install and I've never felt so much anxiety in my life. They had to mount then unmount, to measure again and remount and had even managed to break one of the previous wall mount arms during the process! The tv was touching the sound bar and the back of the tv was scratching the wall. Who the hell hired those guys??? Once mounted, I had to point out on numerous occasions that the tv was not straight unlike the soundbar previously installed by other more qualified installers. The frustration having to remove the scratches off the wall after they left was also infuriating. I will never ever under any circumstance use geeksquad for their warranty and TV installation services.
• AG

  Aaron G

  Jun 24, 2016
  1.0
  Lying scammers. Don't bother with the extended warranties. They're all a lie.

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