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Geek Squad is a Best Buy brand offering peace of mind for all your tech related needs. With 1,300+ Geek Squad Agents across all provinces, we offer support services in every Best Buy store, at home, and 24/7 online so you can get the help you need anytime, anywhere. Whether it’s one-time repairs, valuable device protection, or multi-device setup for your home or business, our Agents are here for you.
Learn more about our key repair services including computer and tablet repair, data recovery, virus removal and spyware protection, TV installation and calibration, and smart home installation and setup by visiting Best Buy website or a nearby store.
Numerous reviews highlighted extremely poor customer service experiences, including long wait times, unhelpful representatives, and unresolved issues.
Warranty Issues
Many customers reported dissatisfaction with the warranty plans, citing hidden fees, inadequate coverage, and difficulties in filing claims.
Repair Quality
Several customers expressed frustration with the quality of repairs, stating that devices were returned in worse condition or not fixed at all.
Scam Allegations
A significant number of reviews accused Geek Squad of being a scam, with claims of unauthorized charges and misleading sales practices.
Mixed Experiences
While many reviews were negative, a few customers did report positive experiences with specific technicians and timely service.
JR
john rumboldt
Nov 14, 2019
5.0
Always handles problems successfully.
PC
Peter Carscadden
Nov 8, 2018
1.0
Literally the worst company I've ever done business with. There is not a single redeeming quality, and I don't say that lightly.
AN
Anup Neupane
Mar 28, 2018
1.0
Do not buy this plan. They never show up in an appointment date and will never take responsibility. I was told something different when i took plan at best buy and different in actual world.