Geek Squad

Reviews

• SL

  Soly L

  Jul 8, 2025
  1.0
  HORRIBLE EXPERIENCE!! We buy 5 years guarantee for our laundry dryer machine and I they told us to file a service request online to get fixed. Our guarantee file doesn’t even exist In their website! Their CHAT doesn’t work, and when we called to their customer protection phone they find our invoice, our guarantee etc but the agent REFUSE to send someone to fix the dryer because the machine serial number, and they NO OFFER ANY OTHER SOLUTION! Never had such bad problems with another store in my life that the problems we had and have with the HORRIBLE COMPANIES who work with BEST BUY! Their delivery company is an HORTIR also, and now their GEEK SQUAD absolutely BAD!!!!
• LE

  Lisa Em

  Mar 23, 2021
  1.0
  They told me they were not accepting shipments to the store and that I could only do my repairs in-store which were closed due to Covid. They said they would send me a gift card for the product since they were unable to provide their services. After 3 months the gift card never arrived. I called again and they said to bring the product back to the store. So basically they lied to me to me and let me struggle for 3 months with a defective product because they were unable to fulfill their end of the bargain. Waste of time. Waste of money.
• CM

  Chris michael

  Oct 30, 2020
  1.0
  I had been paying $15 a month for extra warranty coverage on my phone for the last three years without ever having to use the warranty until today. When it started giving me issues I called geek squad and was told they would take 4-5 business days to check it out. I asked if they had a loaner phone and they said no, I asked if they could provide this service if i paid more for it, they said no. I run a business and cant go without my phone for that long. I have been using a broken phone after paying them over $500 in monthly fees for a useless warranty. Today I went out and bought a new phone as a result. This is a warning to everyone shopping here to say NO when they try to sell you a warranty as its not worth the paper its written on. Get your extended warranty thru you cell phone provider, this company is a fraud.
• SM

  Salix Merritt

  Jul 15, 2019
  1.0
  Felt like they weren’t knowledgeable. Three people working and were talking amongst themselves instead of asking myself and other customers if they needed help. Disappointed in the service I received here.

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