Geek Squad

1.0
7 reviews

About

Computer Repair ServiceComputer IT SupportComputer ServicesComputer Networking ServiceComputer Support ServiceData Recovery ServiceElectronics Repair ShopAppliance InstallationSecurity System SupplierHome Automation Service
Geek Squad is a Best Buy brand offering peace of mind for all your tech related needs. With 1,300+ Geek Squad Agents across all provinces, we offer support services in every Best Buy store, at home, and 24/7 online so you can get the help you need anytime, anywhere. Whether it’s one-time repairs, valuable device protection, or multi-device setup for your home or business, our Agents are here for you. Learn more about our key repair services including computer and tablet repair, data recovery, virus removal and spyware protection, TV installation and calibration, and smart home installation and setup by visiting Best Buy website or a nearby store.

Details

  • Online appointmentsNot available
  • Onsite servicesNot available

Location

Geek Squad
1500 Fisher St., North Bay, ON
P1B2H3, Canada

Hours

Reviews

1.0
7 reviews
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1 star
7
  • DD
    Dan
    Nov 2, 2024
    1.0
    Called number, went through prompts, stated console repairs, no membership/repair plan. Put through to female worker, told her I was looking to get my ps5 serviced/repaired. Was told by her to bring it in to the store. Get there and get turned away saying they don't fix playstations. Thanks for wasting my time. Perhaps have employees be clear on what you do and don't repair before getting customers to drive to your location.
  • BL
    Brianne Lacoursiere
    May 29, 2023
    1.0
    They are sending me someones else's bills, I'm not even a customer.. I tried to call to tell them they are sending me the bills but they didn't seem to understand and just hung up on me and put me on hold... I was trying to be nice.
  • AA
    Alexia
    Oct 17, 2019
    1.0
    Do not use the GeekSquad service... I repeat... do not!!! I sought out help from Geek Squad 3 times. The first time they sent out my MacBook to get fixed as a result of the problems I was experiencing. They didn’t find a problem so they returned it to me. The problem continued so I asked them to send it out again, which they did. It took 2 weeks for them to return my computer and when I got it back they told me that they didn’t do ANYTHING on the computer because the diagnostic tests ran clear. I insisted that the problem was still present and I begged them to do something to fix it because the computer was completely unreliable for a student and research assistant like myself. They said they couldn’t do anything for me and to call the help line. I called the helpline and the lady (Janice M) told me that there was no problem with the computer and that there was nothing I could do. I offered to show videos and clips that I took when the problem occurred but she’s refused to accept them and told me that I was wrong and that anyone could make up a video in order to get a new computer - she essentially called me a liar. She told me she couldn’t do anything other than put me on with a technician via remote on my computer. So I went on my computer and communicated through there with a Technician (Cole Lindenbach) who was practically the ONLY TRULY HELPFUL and kind person I encountered at Geek Squad. Cole suspected a problem may be present but since he couldn’t work on the computer physically suggested I seek out further help. He was so helpful that he even wrote out an email with the issues that he suspected were present so that I could ask a technician to help me out in person. Since Geek Squad was completely unreliable and not at all helpful, I brought my laptop over to the Apple Store and they found the problem within 15 minutes of me being there. I am so COMPLETELY disappointed by your service (one that clearly does exist because no one ever helped and plus always insisted there were no problems). I am so upset that I have been paying a ridiculously high price on a monthly basis and when I ACTUALLY need your help, no one is willing to REALLY help me - everyone turned me away. As a customer I am so disappointed, not only was I made to feel like I was crazy for bringing a problem that “wasn’t present” but I felt incredibly belittled by everyone I encountered at GeekSquad. I will make sure to let absolutely everyone know that this service is all talk and at the end of the day DOES NOT deliver.

Frequently Asked Questions About Geek Squad

What services does Geek Squad at 1500 Fisher St. in North Bay offer?

Geek Squad provides tech support services including computer and tablet repair, data recovery, virus removal, TV installation and calibration, and smart home setup both in-store, at home, and online.

What are the operating hours of Geek Squad in North Bay?

Geek Squad is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM, with some variations on holidays.