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Geek Squad is a Best Buy brand offering peace of mind for all your tech related needs. With 1,300+ Geek Squad Agents across all provinces, we offer support services in every Best Buy store, at home, and 24/7 online so you can get the help you need anytime, anywhere. Whether it’s one-time repairs, valuable device protection, or multi-device setup for your home or business, our Agents are here for you.
Learn more about our key repair services including computer and tablet repair, data recovery, virus removal and spyware protection, TV installation and calibration, and smart home installation and setup by visiting Best Buy website or a nearby store.
I just want to thank BISHOP for his wonderful help last TUESDAY !
He was so confident and soved my issues so fast !! What a blessing ! He and the staff there make having GEEK SQUAD so worth having !! Thank you again !
BW
Bobbi Wood
Dec 1, 2025
1.0
Geek Squad at Best Buy Barrie put a password on my brand new $1300 MacBook without telling me what it was. I’ve spent over an hour trying to get in after picking it up, getting locked out over and over, and I still cannot use my own device. I bought this MacBook on Friday, and it’s now Monday night — they’re closed, and I still haven’t even been able to turn it on properly. Why would anyone put a password on a new device and not give it to the customer? This is the most frustrating, ridiculous experience I’ve ever had.
Review continued: Now it is Tuesday morning and I have been trying to get a hold of the store for another hour. 3 representatives gave me different phone numbers to call before one let me know there is no way to contact a specific store and speak with someone directly. Why the run around? So at this point I have wasted over two hours of my time and I still have to make another trip to the store. What a joke. Terrible service.
FF
finn
Oct 11, 2025
5.0
BISHOP IS THE BEST
I was having some issues with a RTX 5080 GPU and Bishop went above and beyond in helping me solve this. Excellent customer service 10/10
CA
ChrisTian Ackles
Dec 27, 2022
5.0
Really great service the guys helped me a lot really friendly
NT
Nick Tenev
Dec 20, 2020
5.0
I hired Geek squad for a complicated pull-down TV wall mount above a fireplace. They did a great job. On time, very professional. Highly recommend.