Geek Squad

Reviews

• BW

  Bobbi Wood

  Dec 1, 2025
  1.0
  Geek Squad at Best Buy Barrie put a password on my brand new $1300 MacBook without telling me what it was. I’ve spent over an hour trying to get in after picking it up, getting locked out over and over, and I still cannot use my own device. I bought this MacBook on Friday, and it’s now Monday night — they’re closed, and I still haven’t even been able to turn it on properly. Why would anyone put a password on a new device and not give it to the customer? This is the most frustrating, ridiculous experience I’ve ever had. Review continued: Now it is Tuesday morning and I have been trying to get a hold of the store for another hour. 3 representatives gave me different phone numbers to call before one let me know there is no way to contact a specific store and speak with someone directly. Why the run around? So at this point I have wasted over two hours of my time and I still have to make another trip to the store. What a joke. Terrible service.
• FF

  finn

  Oct 11, 2025
  5.0
  BISHOP IS THE BEST I was having some issues with a RTX 5080 GPU and Bishop went above and beyond in helping me solve this. Excellent customer service 10/10
• AR

  Anu Ramsawak

  Aug 13, 2025
  5.0
  The Geek Squad come to install and calibrate my new TV, and they did an outstanding job! They were professional, efficient, and took the time to make sure everything was set up perfectly. The TV was mounted securely and looks fantastic, and the calibration has made a huge difference in picture quality. I’m very happy with the service and would definitely recommend Geek Squad to anyone looking for a smooth, worry-free installation.
• BC

  Brandon Caron

  Jul 14, 2025
  1.0
  Not an issue with this store in particular, but I don't know where else to complain. I spent 3 hours on the phone with these people today because they cancelled my order 3 times in a row, each time saying that it was my bank's fault. I contacted the bank each time, confirmed that the payments were validated on the bank's end, and coming through. The bank finally opened up on the third time and told me that Best Buy is a well-known problem for people trying to order things online. Not a single one of the Best Buy employees mentioned that might be the case instead they kept saying that it was my fault, my bank's fault, and they cancelled the order, and I missed out on the item that I wanted. Now I have to go buy that item for another location, which is fine because I'll probably never come back to shop here online again. That's for sure quite a bold strategy to take going forward in an online-heavy shopping space.
• LO

  Lynne O'Leary

  Oct 14, 2020
  2.0
  I purchased a tablet for my sister who is new to technology and paid for Geek Squad coverage. When asking for a short training session upon setting up the tablet I was told it would be a extra $50. and we would have to come back later. We came back the next day and were advised they don't provide training. I requested my $50. be returned and they complied but didn't explain why I was charged in the first place. I also requested advice on my own tablet and was told nothing could be done to fix my issue. I left and called my nephew who fixed the issue immediately. I am not at all impressed with Geek Squad.

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