Geek Squad

Reviews

• RL

  Riteshni Lal

  Feb 5, 2024
  1.0
  I bought a blow drier last year and it happened to break, but I had insurance on it so I went to best buy geek squad so they can repair it for me. It's been over 2 weeks since I dropped it off and no word on it. I had to call many times and go back to the store I dropped it off at but they said they would not be able to issue the e gift card until I talk to customer service again. I called and I spoke to a man named Juan who was very rude and was not being helpful, it was like i was going in circles. He raised his voice at me saying he repeated the same thing again but I was told to call them again by the store. I was hoping to speak with someone else but Juan answered again. It was terrible customer service. Also I checked online if the claim was made and it said it can not be found but I got a receipt out of it so it's just strange why I can't locate it it now. Hopefully when I call back tomorrow it won't be Juan answering.
• JA

  Jorge Andres Abreu

  Jan 17, 2024
  1.0
  We bought our washer machine about two years ago in best buy and got the extended warranty for five years with Geek Squad. We had an issue with the machine and they referred us to Elite Appliance to solve the issue. Unfortunately, that company was not the best service. The technician who was sent to our home was not in the best attitude. He complained he needed someone to help him to hold the machine while he did the repair and my wife, who is in advanced pregnancy, had to help him. He came to our house twice. Unfortunately there was no technical documentation of the visits and we did not know what the diagnosis was. Second time he came, he realised there was a water leak from the Machine but again, there was no technical report to prove it. First two visits he came and my wife was alone at home. Today, third visit, we asked him about documentation of previous visits but he said he did not perform any documentation. He did the repair and was about to leave. I told him to show me the repair and where the leak was. He became upset and performed some rolling eyes and not a pleasant behaviour. I told him he should not rush and I had to ensure there was no leak. I asked him about today’s visit report. Then he spent some time on his computer and showed me a file saying he came last time and gave my wife instructions regarding the leak. However, since there is no documentation of his previous visit, is his word against my wife’s. I called the company and asked for the technical documentation of the previous visits to know what parts were changed and what type of work was done. The person on the phone reassured me he did not have to ask my pregnant wife for help holding the machine and did apologise for that. Now because of that leak, I have a humidity problem in the basement. We did not have that problem. It was a new issue after the second visit of the technician. Instead of having a solution we got a second problem which ended up in humidity in our basement.
• JF

  Jeremiah Fernandes

  Aug 8, 2023
  5.0
  I cant speak on all the members there BUT Jason and Jai are amazing at what they do and the best associates I've experienced at best buy so far. Amazing customer service, genuine smiles, amazing product knowledge and to top it off they genuinely wanted to help me. Wasted 2 hours at an Apple store before being helped and thanked by both Jai and Jason! Lucky to have them Best Buy.
• EB

  Edward Bennett

  Nov 4, 2022
  5.0
  Easy-to-use polite and supportive help. Effective product.
• MD

  Matt Dawson

  Dec 14, 2019
  4.0
  Good service, but deal with them via Live Chat rather than by phone.

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