Geek Squad

Reviews

• SS

  Sukhjeet Singh

  Feb 23, 2026
  1.0
  Extremely disappointed with the service here. I paid over $600 for a motherboard replacement to fix a screen freezing issue. I didn’t use the laptop for a few months as I didn't have school assignments, but when I turned it on to start a project, it exhibited the exact same freezing issue as before. When I brought it back, they hid behind a 3-month warranty policy and claimed I now need another motherboard because the RAM is "cooked," quoting me an additional $400+. It’s clear the original issue was never actually diagnosed or fixed. They are happy to take your money but won't stand behind their work. Save your money and go to a technician who actually knows how to troubleshoot. I opened the casing and found that the motherboard currently in the unit has a manufacturing date of July 2020. I was charged $600 for a 'new' motherboard in late 2025. It is highly suspect that a 'new' repair part is 5+ years old and failing with the exact same symptoms as the original. This suggests either a used part was used without disclosure, or the original board was never actually replaced.
• AS

  Amritpal Singh

  May 18, 2025
  1.0
  went to install a new ssd , paid the installation and for the part but when I took it back mouse pad was not working . Gave it to them after 5 days they said they forgot the part and gave me a mouse . Reached Home and tried to open it laptop was not even turning on . went back they gave me a 50 dollars card that just for the service fee of my laptop . please dont waste your time and money . highly not recommened .
• LP

  Line St Pierre

  Sep 30, 2023
  5.0
  I had in-house service September 29, 2023 and I am absolutely delighted. I competed the survey but didn’t get the opportunity to thank Roman Jot. He was great! I require more time to absorb new information and he was brilliant! Very kind and patient but he also took the time to write down a few helpful notes. It made a huge difference. Thank you! Line St-Pierre
• GB

  Gary Bertin

  Jan 26, 2023
  1.0
  Absolutely worst place to take your electronics. I took my laptop in to get fixed, and it's in worse condition than when I dropped it off. Save your money and go elsewhere.
• MD

  mike dowe

  May 21, 2022
  1.0
  do NOT waste your $ .. take your chances .. if something breaks ...replace it yourself.. geek squad does absolutely nothing besides give u the run around.. by far the worst customer service I've ever dealt with

Frequently Asked Questions About Geek Squad