Geek Squad

Reviews

• PZ

  Peter Z

  May 10, 2026
  5.0
  Thanks to Chris for the quick turnaround time, fixing and upgrading my laptop's SSD.
• SS

  Shirin Sharafbafi

  Jan 20, 2022
  1.0
  I do not want to even give one star to this company. Probably I should sue them because of deducting money from my account every month for no reason. I have canceled my plan for more than four months, but they again deducted money every month. I do not know why? Do not make mistakes like me and buy a plan from this company. I decided to sue them.
• AB

  Amie Butchart

  Oct 29, 2021
  1.0
  If I could give it 0 stars I would. Worst customer service, and worst plan ever. First they have been double dipping payments, for something I cancelled months ago. Then they never moved my old computer off the plan and nor added my new one and I have been paying monthly for a computer that I no longer have BUT not paying for the one I do have, and now they think I owe them for the new computer. Also, when I bought my new computer I asked them to move all of my data off the old laptop on to the new one and they did not do this correctly and then wiped my old laptop clean and lost all of my work files. Then I had to send off the computer for 2 months while they retrieved the old data through a deep dive recovery. They tried to charge me $600 for THEIR mistake, and I said no, they ended up covering. The whole experience has been awful and clearly the staff at Waterloo as NO idea what they are doing. My case has been escalated BUT will take 3-5 business days for someone to even call me back! Once I get it cleared up I will be canceling my membership entirely because I would NEVER trust them to touch my laptop moving forward.
• BC

  Barry Cripps

  Mar 24, 2021
  5.0
  Had nothing but a good experience at Best Buy treated as well and stop does with information all the information we needed they were very courteous and that's why we spent a lot of money there and this is not the first time and definitely will go back and furthermore that to delivery fellows at set our equipment up we're very polite friendly and safe thank you mr. And mrs. Barry Cripps.
• DC

  David Ciardullo

  May 13, 2020
  1.0
  I purchased a Geek Squad membership because the first computer I purchased broke down every month and after 6 months, I had to throw the computer out because it wasn't worth replacing the motherboard. On my second computer, I I purchased the plan because the employee told me I could cancel the membership atter six months to see if it was worth it. I tried to cancel and they said I owe them the remaining balance of my two year plan. A two year plan is worth over $2200, my second computer was $650 and my first computer was $500. What a waste of money. I tried to stay within a budget and it has costed dearly. I wanted to buy a mac but tried this to save money. I should have just bought the mac! I will never shop at Best Buy ever again.