Geek Squad

Reviews

• DS

  Darlene Strickland

  Feb 13, 2026
  5.0
  I just want to thank BISHOP for his wonderful help last TUESDAY ! He was so confident and soved my issues so fast !! What a blessing ! He and the staff there make having GEEK SQUAD so worth having !! Thank you again !
• BW

  Bobbi Wood

  Dec 1, 2025
  1.0
  Geek Squad at Best Buy Barrie put a password on my brand new $1300 MacBook without telling me what it was. I’ve spent over an hour trying to get in after picking it up, getting locked out over and over, and I still cannot use my own device. I bought this MacBook on Friday, and it’s now Monday night — they’re closed, and I still haven’t even been able to turn it on properly. Why would anyone put a password on a new device and not give it to the customer? This is the most frustrating, ridiculous experience I’ve ever had. Review continued: Now it is Tuesday morning and I have been trying to get a hold of the store for another hour. 3 representatives gave me different phone numbers to call before one let me know there is no way to contact a specific store and speak with someone directly. Why the run around? So at this point I have wasted over two hours of my time and I still have to make another trip to the store. What a joke. Terrible service.
• AR

  Anu Ramsawak

  Aug 13, 2025
  5.0
  The Geek Squad come to install and calibrate my new TV, and they did an outstanding job! They were professional, efficient, and took the time to make sure everything was set up perfectly. The TV was mounted securely and looks fantastic, and the calibration has made a huge difference in picture quality. I’m very happy with the service and would definitely recommend Geek Squad to anyone looking for a smooth, worry-free installation.
• LO

  Lynne O'Leary

  Oct 14, 2020
  2.0
  I purchased a tablet for my sister who is new to technology and paid for Geek Squad coverage. When asking for a short training session upon setting up the tablet I was told it would be a extra $50. and we would have to come back later. We came back the next day and were advised they don't provide training. I requested my $50. be returned and they complied but didn't explain why I was charged in the first place. I also requested advice on my own tablet and was told nothing could be done to fix my issue. I left and called my nephew who fixed the issue immediately. I am not at all impressed with Geek Squad.
• JL

  Jason Lessard

  May 25, 2019
  2.0
  Took my MacBook here to try and have malware removed from it. Spent $30 for them to run a program and remove what they could but it was unsuccessful. I received a phone call with a request to back up, wipe and reinstall my operating system. They wanted $229. I picked my computer up and took it to the Apple store in Newmarket to have the same thing completed for free. I get that geek squad is a business but I find that price a little too steep for what I say and waited for the Apple store to complete. I caution you to do your homework before just turning your computer over to Geek squad!!!