Geek Squad

Reviews

• KV

  Kellyann Vautour

  Apr 22, 2026
  5.0
  Very knowledgeable & helpful. .
• SS

  Sukhjeet Singh

  Feb 23, 2026
  1.0
  Extremely disappointed with the service here. I paid over $600 for a motherboard replacement to fix a screen freezing issue. I didn’t use the laptop for a few months as I didn't have school assignments, but when I turned it on to start a project, it exhibited the exact same freezing issue as before. When I brought it back, they hid behind a 3-month warranty policy and claimed I now need another motherboard because the RAM is "cooked," quoting me an additional $400+. It’s clear the original issue was never actually diagnosed or fixed. They are happy to take your money but won't stand behind their work. Save your money and go to a technician who actually knows how to troubleshoot. I opened the casing and found that the motherboard currently in the unit has a manufacturing date of July 2020. I was charged $600 for a 'new' motherboard in late 2025. It is highly suspect that a 'new' repair part is 5+ years old and failing with the exact same symptoms as the original. This suggests either a used part was used without disclosure, or the original board was never actually replaced.
• AS

  Amritpal Singh

  May 18, 2025
  1.0
  went to install a new ssd , paid the installation and for the part but when I took it back mouse pad was not working . Gave it to them after 5 days they said they forgot the part and gave me a mouse . Reached Home and tried to open it laptop was not even turning on . went back they gave me a 50 dollars card that just for the service fee of my laptop . please dont waste your time and money . highly not recommened .
• MS

  MF Shaman

  Nov 10, 2023
  2.0
  Painfully slow! They spent more time inputting information into the computer, and trying to upsell Geek Squad memberships, rather than just listening to what I needed done. 25 minutes in line just to pick up my item. A very upbeat and friendly Best Buy employee offered to bring chairs out because they are so slow at Geek Squad. I've dealt with the Geek Squad in past and frankly they need to tune up the business model to be customer driven, instead of getting every scrap of client detail Geek Squad can lay their hands on. Not amused.
• GB

  Gary Bertin

  Jan 26, 2023
  1.0
  Absolutely worst place to take your electronics. I took my laptop in to get fixed, and it's in worse condition than when I dropped it off. Save your money and go elsewhere.

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