Geek Squad

Reviews

• HF

  Hashan M. Fernando

  Mar 19, 2026
  1.0
  Walked into Geek Squad with a laptop that won’t charge. They took one look at the serial number and immediately started searching for parts without even turning it on. Honestly impressive. Didn’t know diagnosis could be done through telepathy now. They surely have next-level skills!
• HL

  hansanie lorensuhewa

  Mar 24, 2025
  5.0
  My experience with Geek Squad Surrey was truly amazing. They are highly knowledgeable and considerate. Given the limited time I had, they tried their best to support me. The Surrey store is big, and it has so many options to choose from. Smak and Cylus helped me with my new laptop, and another member—I can not remember his name—was there at the Geek Squad counter. All of them were actively supporting customers. I also would like to recall Geek Squad visiting my home to fix the new TV. The store helped us book the service. On the date of the appointment, they arrived on time. They set the TV up and provided all the guidance. They were very professional too. They even had shoe covers on—looked like they were extra cautious, well-prepared, and respectful of the cleanliness maintained in the household. Excellent! Further, I have contacted the remote support tech team on a few occasions, which has saved me time from visiting the store. Thank you!
• AK

  Arlana Kuzyk

  Feb 20, 2024
  1.0
  Beware! Scammed my elderly parents out of thousands of dollars! Once they talk them into signing up for a monthly fee as it will be more “economical” then the one time fix fee, they will charge them forever, never checking in, nor providing any service, just taking their money. Until I shut down my parents credit card and then I was contacted immediately to set payments back up!
• EA

  Eric A

  Mar 11, 2023
  1.0
  Would give a zero if I could. Had sent in my razer laptop for repair to these guys and its been a while now. My Issue had been that my laptop mouse pad was only half working. CSR had inquired if I had wanted warranty/insurance. Man do I regret going to this for service/repair. I should be at ease if you're under best buy. Result: They ended up fixing the mouse pad but when I had open the box (since they had shipped it to me) there had been major scratches on the laptop, a major dent, and 3 missing screws to my laptop which now makes my laptop improperly close. Very disatisfied. Oh and the edge cover of my screen is floppy now too due to improper gluing. Shame. More extensive, significant damage had been done to the laptop during "repair" than the disconnection on my half working mousepad. Remind me next time to direct my issues elsewhere rather than attempt any action from you guys @Geek Squad. Regards,
• JH

  Justin Hayer

  Aug 20, 2021
  1.0
  long time to get ur stuff

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