Geek Squad

Reviews

• NN

  NilushaN

  Oct 22, 2025
  1.0
  Useless! Terrible service! My laptop wasn’t charging. I asked them to check and provide me a solution. Only check done was plugging it in to their charger, and that was too because I requested. Since the laptop wasn’t charging, I was told to buy a new laptop as mine is too old. I left Best-buy and found another guy via internet. He understood the issue and guided me over the phone to get my laptop running.
• KL

  Katherine Lesperance

  Nov 3, 2022
  1.0
  Bought the protection plan for a New Sony TV last year, I was told in the store that if I had any sort of issue, I’d just bring the tv in to get it repaired or swapped for a new one. One year later the audio and visual starts glitching, lights streaking across the screen, etc. it’s been mounted on the wall since it was bought, and no physical damage to it. I opened a case online to get it repaired, with no response for a week. Then I brought it to the store and they said to call the Geek squad phone number, and that the person on the phone would schedule my repair. The person on the phone said to just wait for the service repair person to call, and they would escalate. I waited another week, calling the service repair company over and over which always went to voicemail. It’s been 5 weeks, the service repair person has never come to see my tv and I’ve just been emailed that it will not be covered due to damage to the screen… but there is no screen damage? And no one has ever come to see the tv? Call geek squad once again and they said they’d try another service company and to keep waiting. Last time I EVER buy anything at best buy. What a scam.
• CC

  Christiena

  Oct 30, 2022
  1.0
  Terrible customer service. When you have multiple computers it doesn't allow to pay for both on the same date each month. They also have a glitch non user friendly website for your billing plan/s.
• TG

  Tommy Gudmundson

  Sep 8, 2021
  1.0
  Took my HP laptop here a few years ago after thinking it was toast due to contact with liquid but in fact it actually just needed updates (quick backstory). So, this gentlemen working there who was basically like a robot with no emotions tells me its my motherboard and would cost like $1300. I left there defeated and eventually thought to call Costco where I purchased it from. They helped me reset and update it over the phone and it has worked fine ever since. To think I got this geek squad worker for gave me false info almost costing me $1300 was sickening after the fact. Also, my mom used to pay for this service and every time she had issues with her mac they would not fix the problem/be helpful. Geek Squad sucks and there is a reason they have really bad reviews. Go elsewhere.
• GC

  Gabriella Corben

  Aug 11, 2020
  1.0
  Horrible horrible costumer service. I was on hold for 6 hours and was hung up on twice

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