Geek Squad

Reviews

• SB

  Sefora Blindu

  May 26, 2026
  1.0
  Purchased 5 Years protection plan for my samsung oven Range but in Apirl of 2026 it started having control board and thermostat issues i filed a service request Apirl 14th /2026 and its been 6 weeks with no repair done they can't get the parts for this oven and transglobal who is contracted and iv been on over 40 plus phone calls with no help im stuck with no oven and lost money as geek squad employees can't seem to do the job I will never buy anything major from Best buy again as Geek squad is a Zoo.
• DT

  David DDT Teichroeb

  Feb 5, 2025
  1.0
  Just received an email saying that I was charged $488 for internet security. I’ve never subscribed to any of this. So this tells me that you are a SCAMMER. And this is absolutely!
• JJ

  Jordan

  Mar 5, 2021
  1.0
  I bought 2 phones and paid 35$ a month for 2 whole years! The time came when my phone screen broke and I wanted to submit a claim. They told me it would be another 200$ to get it fixed and would take weeks. I was not made aware of this when I purchased the phones. Do NOT fall for this SCAM. Biggest waste of money I have ever had. They would rather loose customers (like they just did with me), then help someone who was loyal to them and always made payments on time.
• KC

  Kayla Dawn Christensen

  Feb 28, 2021
  5.0
  Franco was amazing! Thank you very much for fixing my laptop for me in a fast and inexpensive way. Outstanding job.
• RN

  Rick Nykorak

  Jul 29, 2020
  1.0
  One star because none is available. 1 year ago bought $ 4,500.00 of new appliances. Bosch dishwasher has started to have a bad odour. Called Geek Squad, told problem, no response for 2 weeks. Finally, received local call, they will replace, but I have to pay $199 for reinstall and...wait for it. .. my insurance no longer valid, must pay for another policy if I wish. My response...just want to have someone come out and look at it...their response....no one in Kamloops that they sub contract to do can do Bosch repairs. Honest! They encourage you to buy a policy they can't fufil. Had go round with Corporate Geeks, and store, same response. Store manager was unhelpful, and had no concept of customer relations. Probably felt I was unreasonable in actually expecting someone might be able to look at problem without replacing and adding extra costs. My take.....Stay away from Best Buy, do NOT buy Geek Squad protection. Save yourself some grief.

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