Geek Squad

Reviews

• MM

  Murat

  Mar 4, 2026
  1.0
  I dropped off my MacBook at Geek Squad under my insurance policy and received it back about 10 days later. While waiting, I noticed an employee working on my device in the back. When they tried to hand it over, I realized the account was locked. When I asked for the passcode, nobody knew what it was. The technician had set a password on my device. After making me wait for 30 minutes, they still couldn't find it and told me to take the device home, promising they would call me later that day. They never called. I had to call them before closing, only to be told they still didn't have the code. The most absurd part? When I mentioned I had urgent work, they suggested I go buy a brand new laptop from somewhere else and return it the next day just to get my work done. To top it off, they emailed me the password the next afternoon. Guess what it was? 4535. The employee who "helped" me, Andrea, was extremely rude throughout the process. I will never be using Geek Squad or Best Buy again.
• EA

  Emma Adams

  Apr 7, 2022
  1.0
  WORST SERVICE EVER. Do not waste your time. There are perfectly good workers in the best buy stores under the geek squad name but they can't take my product back? I bought the product from this store, they should be able to provide me the services I paid for with the warranty. The fact that I need to go out of my way to return something via UPS just to get a gift card sent to me by mail just to go, again, out of my way to re-purchase a new pair. Now the price has increased so now my gift card isn't enough to buy that product. Now I need to pay for the remaining AS WELL AS A NEW WARRANTY! Had I known that's what I was signing up to do this when I paid for this service I would have NEVER bought my product through them. Why do those people even have a job if they can't provide half of what the service is?
• JB

  Jonathan Bridges

  Feb 2, 2021
  4.0
  They were a help and one Geek really knew what customer service is.
• DM

  Donavin Meeches

  Jan 31, 2021
  1.0
  Paid for protection on galaxy s20 ultra and galaxy earbuds. They ripped me off on the protection for phone they say they acknowledge I paid for both and over the phone I was told they would sort it out but they told me it was some how lost and they cannot fix it😠😠😠

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