Geek Squad

Reviews

• NB

  nancy blevins

  Sep 14, 2026
  1.0
  Worst customer service ever! stood in line at the store for over 30 mins and then when they did try to serve me another customer walked right up to the counter with a sales staff and got served. that was the first problem! I have had geek squad since 2018 and never had to use it. Now I need it for my new laptop just over a year old and they said my geek squad membership got cancelled over a year ago. My credit card was compromised and I got a new card. They said they emailed me and the staff of geek squad including a manager came and saw that I had emails from 2025 from best buy but nothing from geek squad. So in fact they did not email to let me know. They just cancelled my membership and now that I need their service they say sadly they can't help me. Even though a member since 2018. Wow! terrible customer service. Several computers from them and WILL NEVER BUY there again! Good news travels fast and bad news travels faster!
• QP

  Qiuhang Peng

  May 14, 2026
  1.0
  Terrible experience with Geek Squad. The front desk staff was extremely rude, dismissive, and unprofessional. I explained to her that only part of my keyboard stopped working after impact and that it was likely a loose ribbon cable. I simply asked if they could diagnose it first before pushing for expensive repairs. Instead, she immediately said there was “nothing they could do” and insisted that I ship the laptop all the way to the Best Buy repair center in Vancouver for inspection and repair. The whole interaction felt impatient and arrogant, like they didn’t even want to look at the laptop. I later went to a local computer repair shop, and they fixed the issue almost immediately by reconnecting the keyboard ribbon cable. No motherboard issue, no full keyboard replacement, no shipping required. Completely wasted my time. Very disappointing customer service and zero effort to actually diagnose a simple issue.
• DK

  David San Kim

  Jan 23, 2023
  1.0
  Bought the service to put the screen protector and during the first 30 minutes the guy was so bad he was not able to finish the job, worst than that he needed to get another screen protector since the one he was putting had too many bubbles. After 20 more minutes on his second attempt, he just gives me my new phone (Google Pixel 7 Pro) with some bubbles. Took 50 minutes for their absolutely pathetic service, still some bubbles on my screen, and $10. Absolutely not worth it. Don't go there
• VE

  V Elder

  Jul 1, 2022
  1.0
  Awful service. Stood in line for half an hour looking at a bunch of very disinterested and lazy looking people. I finally left with my 82 year old father as they didn’t seem interested in doing any business.

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