Geek Squad

Reviews

• PP

  President Plaza

  Nov 4, 2025
  1.0
  I brought my laptop computer from Best Buy and paid 99+tax for Geek to install a microsoft office / home 2024 software card. I through it may only takes 30 minutes to complete but I was asked to come to pick up the next day. And now I found I can't do drag and copy & paste. I tried to call but they only offer me a pay services. I am going to bring my computer to the service desk again to check with them what had happened? Is the issue related to an incomplete download?
• WW

  will wong

  Feb 7, 2022
  1.0
  Bought geek squad protection plan for my washer from best buy. It needed repair and I filed a claim with these guys a month ago. So far no one has shown up to fix it yet. Been calling many times but it either goes to voice mail or fake promise that a technician will come shortly. how could a customer pay for nothing but a "fix it or replace it" scam run by big company. Where is consumer protection in these days???
• PA

  Pablo AB

  Dec 2, 2020
  1.0
  I went yesterday to Geek Squad to get my laptop fixed because it wasn't booting up. I had to stand there idly waiting for somebody to show up and help me, then when somebody finally realized they had a customer this old grumpy guy told me that I should just leave the laptop on and that it would fix itself, he didn't even bother to inspect it or lift it up and check it. The guy was so lazy, cocky and just unwilling to help. Today my laptop is still on just showing the manufacturer logo and its not booting up but I'm sure as hell not going back to Geek Squad. Terrible customer service. Grumpy old guy.
• BB

  bmxbum123

  Oct 1, 2020
  1.0
  Predatory business practices towards seniors!! Beware!! My elderly mother called geek squad to take a look at her computer. Geek squad arrived to diagnose the problem and told her that she would need a new graphics card OR a brand new PC. Ive heard of geek squad scamming in the past so I told her to hold off on the service until I was able to assist her. I came by the next day and within 30 seconds and with 0 experience fixing computers, was able to identify that all she needed was an analog cable ($7.99 off amazon) Not plugging this cable in is the equivalent of not plugging the computer into the wall. Would 110% not recommend unless you’re interested in being taken advantage of. Truly shocked at the lack of integrity geek squad has for its customers.

Frequently Asked Questions About Geek Squad