Geek Squad

Reviews

• PK

  Prabhjot Kaur

  Nov 4, 2025
  1.0
  Really bad experience i called in twice and chatted with live agents as well, regarding cancelling my membership but everytime i gad conversation with them they told me different dates and cancellation fee to pay off and i kept on paying for membership every month. They told you can cancel after nov 3 as what i did and i chatted to get it cancel they told me it’s till December and when i called them same day they said it’s till February. I don’t know if they want their clients to keep paying for membership and do not want to cancel or the agents i talked or chatted were not taking their job seriously. I have to mention a name specifically Gopal a live agent i chatted with didn’t introduce himself and wasn’t so welcoming, the people i have talked before are so nice and welcoming. Really disappointed with their service.
• NN

  NilushaN

  Oct 22, 2025
  1.0
  Useless! Terrible service! My laptop wasn’t charging. I asked them to check and provide me a solution. Only check done was plugging it in to their charger, and that was too because I requested. Since the laptop wasn’t charging, I was told to buy a new laptop as mine is too old. I left Best-buy and found another guy via internet. He understood the issue and guided me over the phone to get my laptop running.
• KL

  Katherine Lesperance

  Nov 3, 2022
  1.0
  Bought the protection plan for a New Sony TV last year, I was told in the store that if I had any sort of issue, I’d just bring the tv in to get it repaired or swapped for a new one. One year later the audio and visual starts glitching, lights streaking across the screen, etc. it’s been mounted on the wall since it was bought, and no physical damage to it. I opened a case online to get it repaired, with no response for a week. Then I brought it to the store and they said to call the Geek squad phone number, and that the person on the phone would schedule my repair. The person on the phone said to just wait for the service repair person to call, and they would escalate. I waited another week, calling the service repair company over and over which always went to voicemail. It’s been 5 weeks, the service repair person has never come to see my tv and I’ve just been emailed that it will not be covered due to damage to the screen… but there is no screen damage? And no one has ever come to see the tv? Call geek squad once again and they said they’d try another service company and to keep waiting. Last time I EVER buy anything at best buy. What a scam.
• CC

  Christiena

  Oct 30, 2022
  1.0
  Terrible customer service. When you have multiple computers it doesn't allow to pay for both on the same date each month. They also have a glitch non user friendly website for your billing plan/s.
• GC

  Gabriella Corben

  Aug 11, 2020
  1.0
  Horrible horrible costumer service. I was on hold for 6 hours and was hung up on twice

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