Geek Squad

Reviews

• GD

  Grant Dayman

  Oct 4, 2025
  5.0
  Marco at west edmonton Best Buy/geek squad helped us set up our new computer/e mail. He was unbelievably patient and professional, and just an all around great person to work with. Thanks guys!
• RH

  Red Hagar

  Jan 24, 2025
  4.0
  I've had a couple of experiences here now. The first one was very bad but it wasn't the local Geek Squad team that was to blame - my laptop was shutting down when overheating and they sent it to Vancouver to be repaired - someone there destroyed it and sent it back and wouldn't even turn on anymore. The Manager did the right thing and took it back after 3 months and let me exchange it for another model - AND gave me the same discount as my original laptop purchase. Great! A year later, the replacement laptop display got damaged (still not sure how) and it wasn't covered under warranty - fair enough, there was a pit in the screen where it was damaged. I paid for a replacement display but when it was installed, I got it back and it was about half the brightness of the original display, which was a special, high refresh rate 500 nit display so I took it back, thinking they'll roll their eyes and wouldn't acknowledge it was far too dim. To my surprise, they took me very seriously and ordered another replacement - they tried 3 different screens and all were extra dim for some reason. They updated me with the status and said they had one other source to try and within a couple of days called me back and told me they had it fixed and it was ready. I was suspicious but went back and looked...it was at full brightness and good as new! I want to thank the staff at this location for pushing this forward even when it was difficult, the manager for replacing the original laptop when he didn't have to - and getting this fixed the right way! THANK YOU!
• HH

  Hecking Heck

  Dec 15, 2024
  1.0
  If your pc is broken, don’t expect them to tell you how to fix it. I had more help with people on reddit than in the 3 days they had my pc for. No progress or check in. Paid $60 for them to basically turn around and say “hey! theres nothing wrong with your pc!” and the problem was still there
• BM

  Big Mike

  Mar 25, 2021
  3.0
  Long lineup, and they don't repair PS4's. Had to steal a chair because I rely on a cane to stand and walk. When I was eventually helped, they helped me find a place to get my PS4 fixed.
• RG

  Ron Goryniuk

  Feb 3, 2020
  4.0
  service and knowledge is usually pretty good

Frequently Asked Questions About Geek Squad