Geek Squad

Reviews

• LA

  Leen Alturk

  Aug 20, 2024
  1.0
  I would i love to give -100 stars, the lady i talked to was so rude you ask speak to someone else because I couldn’t understand what she is saying and she didn’t listen and started talking over me I had to end the call and call them talk to someone else I would not recommended even paying their plan. And to the love of god give them better headphones with mind because the English with her was crazy.
• DM

  Dominique Matejczuk

  Dec 10, 2023
  1.0
  This service is embarrassingly bad- where to start? When calling about my geek squad warranty their telephone service has a very hard time understanding your words, they even get the number wrong after inputing on the keypad! It takes several minutes if not at least half hour to speak to an actual agent who then makes you hold longer to find your file/order request. Then you must get re-directed at least 2-3 times to the proper agent, who again has to spend another half hour finding your service request. After figuring out what needs to be done to get the repair service I needed I then had to call a week later to check the status of the order which somehow was wrong so nothing was done. No emails or calls were made to contact me. So I called and waited again on the phone for over an hour, got things going by giving a deposit of $1000 for which there was no receipt, email or proof of this deposit. It took over 1.5 months to get my new phone repaired and my $1000 deposit back. This is the second time this has happened to me and my family unfortunately. This is a VERY unprofessional service which BEST BUY should NOT promote or endorse as it does not bode well at all. Cause alot of stress & frustration.
• NB

  Nikita Batyzhin

  Mar 24, 2022
  1.0
  Do not fix, only replace.
• CJ

  Cala Jorgensen

  Jan 9, 2022
  2.0
  While my initial face-to-face interactions with geek squad were great, including ways to save money on my laptop repairs, they failed to update me when there were changes to my services, lost a lot of my data, and are completely unavailable by phone even when I filed a complaint to their call centre they called me back when I was unavailability and told me to just come in “if indeed there is a problem”. I had to get my laptop battery replaced and also upgrade to an SSD. The reason I did not just buy a new laptop was because I had some very expensive and now unavailable software running on it. They did not inform me the battery was unavailable and just went ahead with the ssd upgrade and did not let me reconsider. When I got home, while some my files had been transferred over (but oddly disorganized as if someone went through and picked what they thought was important - but still missing key files). Not a single one of my programs was transferred. Not even Microsoft office or the free adobe acrobat reader. It basically was as if I got a brand new computer. They seem pretty useless, taking shortcuts and following internet tutorials or something. I will return since I refuse to pay to have these programs transferred over when that was my initial concern but never again will I be back. The fact that I can’t even talk to them on the phone about the process is ridiculous. I am a student and do not have a car, nor can I be without a computer, nor do I want to come into the store unnecessarily amidst a pandemic.
• SO

  Salome Oikelomen

  Jul 8, 2020
  5.0
  Quick answer...directed me to the proper place accordingly

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