Geek Squad

Reviews

• DM

  Dominique Matejczuk

  Dec 10, 2023
  1.0
  This service is embarrassingly bad- where to start? When calling about my geek squad warranty their telephone service has a very hard time understanding your words, they even get the number wrong after inputing on the keypad! It takes several minutes if not at least half hour to speak to an actual agent who then makes you hold longer to find your file/order request. Then you must get re-directed at least 2-3 times to the proper agent, who again has to spend another half hour finding your service request. After figuring out what needs to be done to get the repair service I needed I then had to call a week later to check the status of the order which somehow was wrong so nothing was done. No emails or calls were made to contact me. So I called and waited again on the phone for over an hour, got things going by giving a deposit of $1000 for which there was no receipt, email or proof of this deposit. It took over 1.5 months to get my new phone repaired and my $1000 deposit back. This is the second time this has happened to me and my family unfortunately. This is a VERY unprofessional service which BEST BUY should NOT promote or endorse as it does not bode well at all. Cause alot of stress & frustration.
• IL

  Ivan Laszchuk

  Jun 14, 2022
  1.0
  I would not let these people change my toilet paper. We brought to hard drives in to have data transferred from one hard drive to the other simple task. First went to geek squad on the south side we’re they told me both hard drives were fried then went to the one down town we’re they told me that my one was fine and my 16tb drive was fried sold me a 4tb to transfer the data to. Took the 16tb home plugged it in and installed windows on it in under 10 minutes AKA not fried a bunch of crooks who don’t know what the hell there doing and steal money from people
• NB

  Nikita Batyzhin

  Mar 24, 2022
  1.0
  Do not fix, only replace.
• SO

  Salome Oikelomen

  Jul 8, 2020
  5.0
  Quick answer...directed me to the proper place accordingly

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