The UPS Store

Reviews

• RP

  Ricky Pierce

  Nov 8, 2025
  1.0
  Absolutely horrible experience. My package said delivered, but it was not. I had a family friend drive all the way from Green River to pick it up, because I was out of town. They couldn't find the package. I checked the cameras at my house, and ups never came. I called customer service and explained the situation. They informed me the driver dropped my package off at the wrong address. Since I was out of town and the family friend already left, there was nothing I could do. Customer service said the driver was turning around and the package would be delivered to my house within 15 minutes. Shortly after I ended my call with customer service I got a call from the local ups store it was some extremely rude lady named Jennifer. Said she was not having her driver turn around and if I wanted my package I could go get it myself. Or wait tell tomorrow afternoon. Absolutely horrible response from someone who claims to be a manager. 3 days later still have not seen my package or ups.
• JD

  Jaret DeMello

  Nov 7, 2025
  1.0
  I am extremely disappointed with the level of service I received at this UPS Store. I initially visited because my tracking information showed that my package had been delivered there. The first associate I spoke with—a young woman wearing glasses—told me that her system was different from the one used on UPS.com. I found that surprising since they are, in fact, a UPS Store. I showed her my tracking number (1Z93Y1W50295152516) on my phone, which clearly indicated that the store Mckenize the manager had signed for the package. Despite this, she insisted that the package was not there and said I would need to call the UPS claims number. This was confusing since the tracking details showed the package was received at that exact location. After speaking with the UPS driver, I was told that the package was physically handed to the manager on site. I returned to the store and spoke with another employee—a larger man with a beard—who also claimed they couldn’t find the package. I confirmed multiple times that they had checked all tracking numbers, and after nearly an hour of back-and-forth, the package was finally located. The entire experience was frustrating and unprofessional. It seemed that neither employee took the time to properly check the tracking information or understood how to locate a package in their system. This issue appears to stem from a lack of proper training and oversight by the store manager Mckinzey as she avoided the whole situation. I strongly recommend that this location retrain its staff on how to accurately search for packages, use tracking numbers correctly, and provide respectful, attentive customer service. Customers should not have to spend an hour proving that their package is, in fact, sitting in the store. Also on top of that they charged me $5.00 for there awsome service.
• KD

  Kylashay Draney

  Nov 4, 2025
  5.0
  This employees at this store are ALWAYS eager to help and are very knowledgeable! I drive out of the way just to come to this store because of how wonderful they all are!
• AL

  Amanda Larson

  Sep 19, 2025
  5.0
  The UPS store is my go to for all of my printing needs. Great service and high quality products.
• DA

  Desire Anderson

  Sep 16, 2025
  1.0
  Dropped a package at this location to be sent to Arvada, CO (even says so on my receipt) they delivered it Astoria, Or. I have been there 2 times the manager McKenzie has said she'll be getting ahold of me to correct their error it's been over a week and she keeps giving me the run around. I suggest maybe FedEx for your packages if youre in the Rock Springs area.

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