United States Postal Service

1.6
129 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1070 Maple Way to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1070 Maple Way, Jackson, WY
83002, United States

Hours

Reviews

1.6
129 reviews
5 stars
11
4 stars
6
3 stars
3
2 stars
7
1 star
102

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of hostility and lack of empathy.

Delivery Issues

Frequent complaints about lost packages, incorrect deliveries, and packages being returned to sender despite correct addressing.

Staffing Problems

Customers noted that the post office is severely understaffed, leading to long wait times and slow service.

Management Concerns

Reviews indicated poor management practices, with a lack of accountability and organization contributing to ongoing issues.

Mixed Experiences

While some customers had positive interactions with individual staff members, overall experiences were overwhelmingly negative.
  • QZ
    qvo zonne
    Jan 2, 2026
    1.0
    They never answer the phone and they are not willing to help you with some issues that are not totally your responsibility.
  • ER
    edward andres herrera rueda
    Dec 17, 2025
    5.0
    Excelente atención demasiado amables
  • CJ
    Caitlyn Jardine
    Nov 11, 2025
    1.0
    Do not have your packages sent here if you can help it.
  • WK
    West Kelly
    Nov 3, 2025
    1.0
    Hard to imagine a more poorly managed Post Office in the US. Packages and letters are regularly returned to sender. Staff will immediately blame you for an incorrect address. When you show them that the address was in the exact format they ask for, they get hostile and dismissive. Zero help, no apology, no empathy. If I treated customers this way in my job, I would be unemployed.
  • BA
    B Team Adventures
    Oct 28, 2025
    4.0
    Super busy post office. Need more employees.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.