The UPS Store

3.3
483 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #2192 in Cheyenne offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Frontier Square Between Target And Ross.

Details

  • DeliveryNot available

Location

The UPS Store
1740 Dell Range Blvd, Cheyenne, WY
82009, United States

Hours

Reviews

3.3
483 reviews
5 stars
259
4 stars
11
3 stars
12
2 stars
16
1 star
185

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with some employees praised for their helpfulness while others are described as rude and unprofessional.

Amazon Returns

The store has received numerous complaints about not accepting Amazon QR code returns, leading to frustration among customers who rely on this service.

Store Cleanliness

Several reviews mention that the store is dirty and unorganized, contributing to a negative customer experience.

Staffing Issues

Customers reported long wait times due to understaffing, with some expressing dissatisfaction over the lack of assistance during busy periods.

Communication Problems

Many customers experienced issues with communication, including unreturned calls and unclear information regarding services offered.
  • AK
    Andrew Kopp
    Oct 30, 2025
    1.0
    Can't handle Amazon returns yet are an Amazon returns center. Poor customer service
  • CC
    Crashbat1931
    Oct 24, 2025
    1.0
    They should allow you to pickup drop-offs you miss. Garbage company.
  • TS
    The Sacrosanct
    Oct 22, 2025
    1.0
    Lied to my wife saying they cant scan and return an Amazon package when she had all the correct info and packaging for them to do so. Please fire people if they cant do their jobs. There is no shortage of people looking for work in cheyenne.
  • CB
    Chuck Burdick
    Oct 20, 2025
    5.0
    5-star service from Cheryl Day and staff at the UPS Store! I made an appointment to get a Last Will and Testament notarized, a total of six documents. Cheryl handled the task with friendly efficiency and brought in her two colleagues to sign off as witnesses. She did all this within 15 minutes! Highly recommend Cheryl if you need a good Notary Public in Cheyenne...and don't forget to see them for shipping and printing needs as well.
  • AT
    Amanda Terrell
    Oct 9, 2025
    1.0
    Sent a package for 2 day express shipping. Over 24 hrs later it was STILL in Cheyenne, and was scanned again, in Cheyenne. Showing that it hasn't moved in over a day. Why am I paying for express shipping if you are just going to let it sit?!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #2192 in Cheyenne offer?

The UPS Store #2192 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.