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The UPS Store #2200 in Casper offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Plaza East Center.
While many customers praised the staff for being friendly and helpful, there were several reports of rude behavior and poor service from specific employees.
Efficiency
Customers frequently noted quick service and low wait times, with many expressing satisfaction with the speed of assistance.
Mixed Experiences
Some customers had positive experiences with specific employees, while others reported negative interactions, indicating inconsistency in service quality.
Pricing Issues
Several reviews mentioned dissatisfaction with pricing, particularly regarding charges for services like notary and tape, leading to frustration among customers.
SH
Seth Hollier
Feb 10, 2026
5.0
The friendliness of the staff, the service that we received, always low wait times.
JW
Josh Weickum
Feb 9, 2026
5.0
I just watched these guys close the doors and a guy showed up just after close and they unlocked the door and let them back in. That is good customer service.
LG
Larry Gordon
Jan 14, 2026
5.0
This store has always been on top of everything... and completely awesome! Ethan handled everything quickly and efficiently!
WM
Whitney Montonye
Jan 6, 2026
5.0
I needed two documents printed in a really short timeline and Catarina and Ed were SO helpful and expedient… I was so grateful to have such a great customer service provider in a stressful moment! Thank you!
DB
Devon Brown
Dec 31, 2025
1.0
I'm not sure why customer service lacks here. Even if you cannot help and there's nothing you can do, there's no need to be rude or show no care for the situation, by using sarcasm and a tone that makes customers feel dumb. Then proceeds to hang up on me before I could say anything else. Be more personable. I think USPS is literally the only ones that care these days or have a good customer rapport. And of course whoever sees this will brush it off or the man working today will deny anything. Totally disrespectful and a disingenuous store.
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