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The UPS Store

3.7
(119 reviews)

Business Details

301 Thelma Dr, Casper, WY
82609, United States
(307) 472-2125
https://locations.theupsstore.com/wy/casper/301-thelma-dr

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2200 in Casper offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Plaza East Center.

Details

  • DeliveryNot available
  • Onsite servicesAvailable
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
301 Thelma Dr, Casper, WY
82609, United States

Hours

Reviews

3.7
119 reviews
5 stars
76
4 stars
2
3 stars
2
2 stars
4
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the staff for being friendly and helpful, there were several reports of rude behavior and poor service from specific employees.

Efficiency

Customers frequently noted quick service and low wait times, with many expressing satisfaction with the speed of assistance.

Mixed Experiences

Some customers had positive experiences with specific employees, while others reported negative interactions, indicating inconsistency in service quality.

Pricing Issues

Several reviews mentioned dissatisfaction with pricing, particularly regarding charges for services like notary and tape, leading to frustration among customers.
  • SH
    Seth Hollier
    Feb 10, 2026
    5.0
    The friendliness of the staff, the service that we received, always low wait times.
  • JW
    Josh Weickum
    Feb 9, 2026
    5.0
    I just watched these guys close the doors and a guy showed up just after close and they unlocked the door and let them back in. That is good customer service.
  • LG
    Larry Gordon
    Jan 14, 2026
    5.0
    This store has always been on top of everything... and completely awesome! Ethan handled everything quickly and efficiently!
  • WM
    Whitney Montonye
    Jan 6, 2026
    5.0
    I needed two documents printed in a really short timeline and Catarina and Ed were SO helpful and expedient… I was so grateful to have such a great customer service provider in a stressful moment! Thank you!
  • DB
    Devon Brown
    Dec 31, 2025
    1.0
    I'm not sure why customer service lacks here. Even if you cannot help and there's nothing you can do, there's no need to be rude or show no care for the situation, by using sarcasm and a tone that makes customers feel dumb. Then proceeds to hang up on me before I could say anything else. Be more personable. I think USPS is literally the only ones that care these days or have a good customer rapport. And of course whoever sees this will brush it off or the man working today will deny anything. Totally disrespectful and a disingenuous store.

Brand Certified Facts from The UPS Store

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Certified March 01, 2026Yext Knowledge Graph
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