United States Postal Service

3.2
27 reviews
Person picking up a package from USPS smart lockers

About

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Visit your local Post Office™ at 301 S King St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
301 S King St, Shepherdstown, WV
25443, United States

Hours

Reviews

3.2
27 reviews
5 stars
11
4 stars
3
3 stars
2
2 stars
2
1 star
9
  • MJ
    Michael McBride Jr.
    Jan 3, 2026
    5.0
    It looks like the google reviews here have been used to let off steam and not really leave a review. Coming from someone who has lived in the middle of nowhere and also lived in big cities I will tell you this post office is great! Usually the line isn’t bad, the postmasters I’ve seen there overtime are pretty calm and collected. And don’t expect a postmaster to kiss your feet. I’m not sure why people feel entitled of anything. But a postmaster is meant to deal with the problems of a broken system. They are not meant to suck up to you. As long as they’re straight forward to you and honest. That is what their job is for. If you think this post office is rough then you obviously haven’t been to many post offices.
  • MV
    Mary Macquarrie Vann
    Oct 22, 2025
    5.0
    Thank you to the very helpful person at the counter . You made my day so much easier.
  • BA
    B R - Antolec
    Jan 25, 2020
    5.0
    5-star operation! I’ve lived in multiple countries and states across the U.S.; worked with dozens of post offices. I’ve never seen a post office where everyone pulls together to serve customers as well as Shepherdstown, WV. Jason’s team always has a smile and is willing to find answers. When another post office refused the request for a burial flag for my World War II honorably discharged grandfather, Jason helped resolve the issue; told me where I needed to go and who to ask for. When my bride ordered Christmas gifts a day late and they were stacked up in the mailroom with no chance of delivery until 26 December, Jason called to let us know his team could not possibly deliver the packages on the 24th, but he would be in the office so we could pick them up in time for a better Christmas! Never, in my life has a Post Master done this. I love Shepherdstown and the Post Office is one of many bright spots to make your day!
  • TW
    Traci Wilusz
    Jul 14, 2018
    1.0
    The people at the actual post office are very nice and friendly. Jason is very helpful as well. The mail carrier, however, and I’m not sure if there are multiple, is terrible. I lost count of how many issues we’ve had with mail being misdelivered or not delivered at all. Some packages have been scanned as being delivered at 4AM when mail doesn’t even come until around 12 or 1. It’s ridiculous. I almost hate stuff even coming here because there’s about an 80% chance there will be an issue. He’s also someone I would never trust. I forgot to have a package out for pickup and he LIED and checked it as having picked it up. Heaven forbid someone actually steals a package because thanks to him, no one will actually know what happened, since it was “delivered” at 4AM and all. Too bad he can’t be fired because that’s what he deserves. There should not be a mail carrier this bad.
  • JD
    Jessa Davenport
    Oct 18, 2016
    2.0
    I've never had so many issues with a post office as I do with this one. We lost a key to our cluster boxes and after three months of many returned trips to the post office they still hadn't put in any requests for changing the lock and getting us a key. Thankfully our maintenance man found an extra for us. The post office never resolved the issue and never had a plan in place to. But, usually they are friendly so they got an extra star for that.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.