United States Postal Service

3.1
47 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 431 B St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
431 B St, Saint Albans, WV
25177, United States

Hours

Reviews

3.1
47 reviews
5 stars
19
4 stars
4
3 stars
2
2 stars
7
1 star
15
  • RL
    Robert Leist
    Nov 24, 2025
    1.0
    They wont deliver my package and wont answer the phone to make arrangements. Like how the heck am I supposed to get my mail? Its never ending game with them. Then they will send my packages back to sender without even reaching out to me. Useless!!
  • JK
    james king
    Oct 18, 2025
    2.0
    We’ve got the best mail carrier but every time that he is on vacation or has a day off our mail is screwed up. We just got back from vacation and had the mail stopped and here it is the second day back and still no mail, went to the Post Office and I guess they close early on Saturday. Last month our carrier was on vacation and at least 2 pieces of mail were not delivered to use that were credit card bills and now we’ve got interest and penalties. I guess being a substitute carrier doesn’t require much sense.
  • SS
    Selina
    Aug 24, 2025
    1.0
    They threw my package in the grass when it says it was delivered into my mailbox... thats lazy. I hope my purchase is not damaged from being thrown on the ground. What the hell.
  • AP
    Adventure Time Prospecting
    Aug 22, 2025
    1.0
    If they could only deliver the mail to the correct address. Absolutely incompetent.
  • AW
    Amanda Woods
    Nov 17, 2023
    1.0
    They tear up mailboxes and packages and accept no personal responsibility for it. It's not a once in awhile thing; it's all the time. They "resolve" issues without speaking to anyone. At one point they said they didn't care because it wasn't costing them anything to replace them. That's it it general...they don't care. I've tried to get everyone I ship from to use another carrier and it's unfortunate I can't get them all to switch.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.