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Visit your local Post Office™ at 1355 Old Courthouse Sq! The U.S. Postal Service® (USPS®) is the only organization in the country to regularly deliver to every residential and business address. USPS is actively recruiting for many positions, including: mail and package delivery (city and rural); truck driving (delivery truck and tractor trailer); processing plant; and more opportunities to fit your needs. Learn more about USPS top jobs on our website.
Location
United States Postal Service
1355 Old Courthouse Sq, Martinsburg, WV
25404, United States
Hours
Reviews
1.9
230 reviews
5 stars
34
4 stars
13
3 stars
10
2 stars
12
1 star
161
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including unhelpful and rude staff, long wait times, and unanswered phone calls.
Delivery Issues
Many customers reported problems with package delivery, including misdelivered items, packages marked as delivered but not received, and significant delays.
Staffing Problems
Several reviews mentioned understaffing and the impact on service quality, with long lines and insufficient personnel to assist customers.
Professionalism
Feedback indicated a lack of professionalism among staff, with complaints about rude behavior and unaccountability for mistakes.
Mixed Experiences
While many reviews were negative, a few customers praised specific staff members for their helpfulness and efficiency, indicating some positive interactions.
- EEEh, Good EnoughNov 7, 20251.0Had mail delivery postponed for a month because no names were listed on the mailbox and the mail carrier said that they were returning our mail because of that. It is not required, just something to help the carrier deliver. We've also gotten mail from another address with similar house numbers on the same street along with mail from another family member that doesn't live in the same address before. Neither of the names were on the box either. Called with no answer. USPS needs to be better.
- CCChristopherOct 24, 20251.0Love when I just want to go pick a package up if its there and instead of the store I get the BS computer that picks up every sigh. So when you get annoyed and sigh they go "sorry I didnt get that" then they restart. Again you get mad and grunt like ughhh. Again they restart because they didnt get it. Even if you spam say agent no the garbage machine needs your package number. Only to finally get you an agent after just for them to get the same freaking information the machine REQUIRED you to tell it. Garbage company good lord hate this.
- MMMarcusOct 10, 20251.0Waited on the phone for 10 minutes and no one picked up the phone.
- SSSamOct 4, 20251.0Always seem to be understaffed by very unfriendly people. The service here leaves alot to be desired. Mail is put in the wrong box often and they take no accountability for their mistakes. You’re better off using UPS or FedEx to ship.
- ALAndrew LamkinSep 25, 20251.0I have tried calling this post office many times. I’ve let the phone ring for 5+ minutes multiple times. No one will ever answer the phone. Ever. I don’t think the Postmaster is even present as they weren’t there the last 2 times I went in for the same issue.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 1355 Old Courthouse Sq?
You can send mail and ship packages, purchase money orders, rent Post Office boxes, apply for passports, buy gift cards, and more.
Can I apply for a U.S. passport at this Post Office location?
Yes, this Post Office accepts first-time passport applications and often provides passport photo services by appointment.
Do I need to schedule an appointment for passport services here?
Most passport services require an appointment through the online scheduler, though limited walk-in hours may be available at select locations.
What are the business hours for the United States Postal Service at 1355 Old Courthouse Sq?
Monday to Friday, 8:30 AM to 6:00 PM; Saturday, 8:00 AM to 1:00 PM; closed on Sunday.
Can I rent a PO Box online for this location?
Yes, you can search and reserve PO Boxes online. Instructions for completing your setup will be provided in person at the Post Office.
What is the cost of a passport photo at this Post Office?
The fee for a passport photo at USPS is currently $15.
Is 24/7 access available to PO Boxes at this Post Office?
Most USPS locations offer 24/7 lobby access to PO Boxes, but hours can vary. Check with this Post Office for specific access times.
What nearby places can I visit around the United States Postal Service at 1355 Old Courthouse Sq?
Nearby you can find several other Post Offices including US Post Office and Post Office, plus shops like Appliances 4 Less and Super Shoes, and restaurants including Cafe del Sol and McDonald's.
How can nearby eateries like Cafe del Sol and McDonald's complement my visit to the Post Office?
After completing your postal errands, you can enjoy a meal or coffee at nearby spots such as Cafe del Sol, offering American cuisine and coffee, or grab a quick bite at McDonald's.
Are there any nearby services like auto repair or healthcare near the Post Office?
Yes, Maaco Auto Body Shop offers auto repairs nearby, and MedExpress Urgent Care provides healthcare services close to this Post Office location.