The UPS Store

3.4
119 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #1675 in Huntington offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Across From Old Huntington High School.

Details

  • DeliveryNot available

Location

The UPS Store
729 9th Ave, Huntington, WV
25701, United States

Hours

Reviews

3.4
119 reviews
5 stars
62
4 stars
9
3 stars
2
2 stars
3
1 star
43

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed; while some customers praise the friendly and helpful staff, others report rude behavior and unprofessionalism.

Efficiency

Many customers appreciate the quick service and efficient handling of packages, though some express frustration over long wait times and understaffing.

Communication Issues

Numerous reviews highlight problems with phone communication, including unanswered calls and poor follow-up on issues.

Store Management

There are mentions of inconsistent management practices, with some customers noting improvements under new ownership, while others report ongoing issues.

Service Reliability

Several customers experienced issues with package delivery and tracking, leading to dissatisfaction with the overall reliability of services.
  • BM
    Beverly Meadows
    2 days ago
    1.0
    When I call the store, they either do not answer the phone or they answer and then hang up. The manager/owner needs to know this.
  • AM
    Alex McCoy
    4 days ago
    5.0
    The Huntington UPS Store is incredible. It's easily accessible and near the center of town. I've taken many packages there, and the service is always prompt and friendly. I absolutely recommend their service. 5 stars.
  • SE
    S Eugene
    Nov 13, 2025
    3.0
    Store was neat & organized, line of customers seemed to move rather quickly. Yet there was only 1 person that knew anything about pricing for PO Boxes. Had to wait for this 1 person to be found. A lady came out from the back and shuffled through a pile of pamphlets, stopped and very quickly verbalized pricing. I asked for something to write with, and asked her to repeat the information, she looked at me weird and then just walked away. All I remember was that the pricing was not the same as what was on the UPS website. Guess I’ll go to USPS for a PO Box instead
  • TN
    Tom Nguyen
    Oct 28, 2025
    1.0
    I came to this shop, it was take me 20 minute, then sent 1 envelope (2 papers only) to other country. The girl told me 2 option: it take 21 days & 10 days. I paid $104 for 10 days. Now, October 28,2025, it is over 28 days, but my family still have no envelope. The girl did not apologize about that, I found out she sent it to USPS instead of to UPS company. That is why take more days long. EVERYONE THINK CAREFULLY BEFORE GOING THIS SHOP SENT YOUR PACKAGES. THEY’RE WORKING UNPROFESSIONAL AND RUDE. I lost $104.47. Please see images!
  • JB
    Jolene Boyd
    Oct 24, 2025
    5.0
    Everyone at this store has been amazingly helpful and always puts the customers first. It does tend to get busy but they get the line out the door very quickly and efficiently helping everyone with a smile on their faces. I highly recommend this place to anyone and the manager there is always ready to help with any issues. 10/10 suggest you do your business here. The prices are also reasonable for anything that I have had to do in the past! Overall amazing store with workers that are over the moon ! Keep it up guys and gals !!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #1675 in Huntington offer?

The UPS Store #1675 offers expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and more.