Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1002 Lee St E to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.4
140 reviews
5 stars
41
4 stars
6
3 stars
4
2 stars
4
1 star
85
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including rude staff and unhelpful responses.
Delivery Issues
Frequent complaints about lost packages, misdeliveries, and delays in delivery were noted.
Phone Accessibility
Customers expressed frustration over the inability to reach the post office by phone, with many calls going unanswered.
Staff Attitude
Several reviews highlighted a lack of friendliness and professionalism among staff members.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their helpfulness and the overall cleanliness of the facility.
- CKCollege kidDec 10, 20251.0they straight up won’t answer the phone, unreachable.
- SLSherry LevoySep 17, 20251.0A 200 package says it was delivered at *mailbox* - interesting because i don't have a freaking mailbox, I pay $50 a month to have items kept for me at the UPS store in Kanawha City. Went to the post office, they said file, says I can't fine without insurance (not offered) and they won't even ask the carrier where he left it. UPDATE he went there and they said they handed it to somebody, tracking said mailbox. Our postmaster in our town looked up that post office and 144 packages went missing, tell me why they don't go check the carrier's property.
- GWGabby WalkerJul 18, 20251.0Amazon items delivered yesterday, left on the deck, in the rain, vs 3 feet away is a covered porch. Items in containers were children's toothbrushes completely wet, an abdominal wrap for post c section, abdominal pillow & electronic mattress pad to prevent bedsore/discomfort totally wet...why is this ok???There is no direct # to call this actual post office. We're putting an additional home camera up & will put videos on YouTube, Facebook...Folks, social media is the only thing that fixes things like this...this is about our 10th issue with this post office. It's nothing they buy, so they don't care.
- TFTaylor FerrellJan 23, 20221.0I don’t for sure if it’s this post office that does Sunday deliveries but once again my package is lost in the mail. I rather wait till mondays for my local post office to send me things then continue in trusting whoever does Sunday shift to handle my packages.
- HTHeather TSep 5, 20185.0They have an amazing front window clerk named Tim. I come in any time I know he will be at the window. He is funny, knowledgeable, and really cares about the customer experience. The secretary, Joanna, is also one of a kind. I’ve read some of the other reviews and I just have to say, no business is perfect, but these two really help make Charleston Post Office a better place. THANK YOU for your hard work!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services does the United States Postal Service at 1002 Lee St E offer?
This Post Office provides mail sending, package shipping, money orders, PO boxes, passport services, gift cards, and more.
Can I apply for a first-time U.S. passport here and do you provide passport photos?
Yes, this location accepts first-time passport applications and offers passport photo services by appointment.
Do I need an appointment to use passport services at this location?
Most passport services require an appointment through the online scheduler, though limited walk-in hours are sometimes available.
What are the operating hours of this Post Office?
Open Monday to Friday from 8:00 AM to 6:00 PM, Saturdays from 9:00 AM to 1:00 PM, and closed on Sundays.
Can I rent a PO Box online and how much does a small PO Box cost?
Yes, you can reserve a PO Box online securely. Pricing varies by location and can be checked by entering your ZIP Code on the USPS PO Box site.
Is there 24/7 access to PO Boxes at this location?
Most USPS locations provide 24/7 lobby access to PO Boxes, but access hours may vary. Check with this Post Office for exact lobby hours.
How can I schedule an appointment for passport services at the United States Postal Service on Lee Street?
You can schedule an appointment online through the USPS appointment scheduler available on their website.
What nearby government offices can I visit around the United States Postal Service at 1002 Lee St E?
Close by are Charleston Main Post Office, West Virginia State Tax Department, and DHHR Diamond Building for various government services.
Are there transportation or parking options near the Post Office for customer convenience?
SP+ Parking is nearby for vehicle parking, and rental cars like Avis Rent A Car are also available close to the Post Office.
What local attractions or community centers are near the Post Office for visitors to explore?
Visitors can check out the WV State Capital Complex and Mountain Stage at the Culture Center, both offering community events and cultural experiences.