Brand Certified
United States Postal Service
2.4(146 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
1002 Lee St E, Charleston, WV
25301, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1002 Lee St E to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.4
146 reviews
5 stars
45
4 stars
6
3 stars
4
2 stars
4
1 star
87
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported lost packages, misdeliveries, and delays, with some packages being delivered to incorrect addresses or not delivered at all.
Customer Service
Many reviews highlighted poor customer service, including unhelpful staff, long wait times, and difficulty reaching anyone by phone.
Staff Attitude
Several customers noted that staff members were rude or unprofessional, contributing to a negative experience.
Mixed Experiences
While some customers praised specific staff members for their helpfulness, overall sentiment leaned towards dissatisfaction with service quality.
Facility Conditions
The post office building received positive remarks for its cleanliness and architecture, but the service quality overshadowed these aspects.
- RRrobert rubyFeb 21, 20265.0very kind and employees truly excell at their job!
- BBBethany BoggsFeb 7, 20261.0They haven’t given us a single package in over a month. When we call they won’t do anything to help us They keep putting our mail in other boxes despite us having our address on both our house and mailbox She tried to give us our neighbor’s package while looking at the house number on our house. We are still given the runaround over a package lost over a month ago she said she gave to someone else and they claimed “couldn’t be retrieved” USPS will not do anything and won’t allow us to put a complaint over it and my husband can’t set up an account. I called, waited 30 minutes and the call center told us they couldn’t do anything We are out of options and I’m just putting this out there- accepting someone else’s package is a crime and if we can’t have that we at least want to know who to report for theft. If you live outside of city limits, USPS will treat you like trash.
- SSSteven ShortFeb 6, 20265.0Quick in and out
- PWPatrick WallerFeb 6, 20261.0Thieves. Don't have anything sent to a P.O. Box at this location. If it looks like it has a check, a gift card or it's from the DMV, it will be stolen or otherwise compromised. My wife's driver's license showed up in my Informed Delivery but didn't show up until a week later, and the envelope was taped shut because someone had opened it. An insurance check for $5000 showed up in my Informed Delivery but never made it into my box. I mailed out two gift cards for my son's birthday and they never showed up. These people can't be trusted.
- CKCollege kidDec 10, 20251.0they straight up won’t answer the phone, unreachable.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services does the United States Postal Service at 1002 Lee St E offer?
This Post Office provides mail sending, package shipping, money orders, PO boxes, passport services, gift cards, and more.
Can I apply for a first-time U.S. passport here and do you provide passport photos?
Yes, this location accepts first-time passport applications and offers passport photo services by appointment.
Do I need an appointment to use passport services at this location?
Most passport services require an appointment through the online scheduler, though limited walk-in hours are sometimes available.
What are the operating hours of this Post Office?
Open Monday to Friday from 8:00 AM to 6:00 PM, Saturdays from 9:00 AM to 1:00 PM, and closed on Sundays.
Can I rent a PO Box online and how much does a small PO Box cost?
Yes, you can reserve a PO Box online securely. Pricing varies by location and can be checked by entering your ZIP Code on the USPS PO Box site.
Is there 24/7 access to PO Boxes at this location?
Most USPS locations provide 24/7 lobby access to PO Boxes, but access hours may vary. Check with this Post Office for exact lobby hours.
How can I schedule an appointment for passport services at the United States Postal Service on Lee Street?
You can schedule an appointment online through the USPS appointment scheduler available on their website.
What nearby government offices can I visit around the United States Postal Service at 1002 Lee St E?
Close by are Charleston Main Post Office, West Virginia State Tax Department, and DHHR Diamond Building for various government services.
Are there transportation or parking options near the Post Office for customer convenience?
SP+ Parking is nearby for vehicle parking, and rental cars like Avis Rent A Car are also available close to the Post Office.
What local attractions or community centers are near the Post Office for visitors to explore?
Visitors can check out the WV State Capital Complex and Mountain Stage at the Culture Center, both offering community events and cultural experiences.
Brand Certified Facts from United States Postal Service
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