United States Postal Service

2.2
80 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 607 Elm St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
607 Elm St, West Bend, WI
53095, United States

Hours

Reviews

2.2
80 reviews
5 stars
19
4 stars
4
3 stars
2
2 stars
2
1 star
53
  • DB
    Dustin Baker
    Nov 19, 2025
    1.0
    Drivers are inconsiderate! Trying to teach cdl students their skills test, and here comes a usps driver, driving in my cones and etc! Ridiculous! Wonder why yall get a bad rep! Yall dont care about the public anymore
  • SL
    silas lane
    Nov 1, 2025
    1.0
    So over priced just for the smallest package ever I had to pay 12 to get a cassette tape shipped to a friend that lives only 2 hours from this place 😮‍💨
  • DH
    Denise Haupt
    Sep 18, 2025
    1.0
    I rarely post reviews, especially negative ones, but my interaction with a lady at this post office this morning was less than ideal. I lost my Aunt a couple of months ago and I was appointed Personal Representative of her estate which gives me the authority to take care of all her affairs including having her mail forwarded. Now before I went in to complete this request, I went to the usps website where it told me what documents I needed to bring with me and I had every single one along. I really did not think this was going to be a big deal but from the moment I walked up the lady acted like I had no authority to be able to do this, very snotty manner, made me feel like I was trying to commit a crime when all I wanted to do was have her mail forwarded. Also had the nerve to talk to me like I had no idea what I was doing...I was met with a "hm she died two months ago and you are now just taking care of this?" Now i dont expect pity but an ounce of compassion goes a long way and I kind of snapped and told her " its fine, we have still been picking up her mail, i dont need your lecture and proceeded to tell her to lose the attitude. She must've felt that because then she was slightly more polite. Again, i dont like posting negatives and I very very rarely lose my cool on service people because I am in the service industry as well but please do better and dont make people feel guilty for coming in to do what I thought was going to be a mundane simple task.
  • TR
    Tate Rankovich
    Jul 21, 2025
    1.0
    This post office should simply be shut down it’s so terrible.
  • TD
    Teonna Dowell
    Jul 1, 2016
    1.0
    If less than one star was an option I'd use that rating. Received an insulting typed note from our "regular mail carrier" today. She/he is trying to blame my family for mail defacement after we returned wrongly delivered letters to sender in the proper format. It is very unprofessional(potentially illegal) to leave unaddressed notes in someone's mailbox expressing your personal opinion because you knew the previous home owners a little too well! I am disheartened to know my family will be living in this beautiful home for many years to come while having to deal with a postal facility like this.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.