United States Postal Service

2.3
119 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 235 Forest St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
235 Forest St, Wausau, WI
54403, United States

Hours

Reviews

2.3
119 reviews
5 stars
34
4 stars
5
3 stars
2
2 stars
4
1 star
74
  • CW
    Chanthira Wongsuwon
    Dec 31, 2025
    3.0
    I usually don’t like to leave reviews, but today I went in and Bonnie sighed at me for making a mistake (literally all I did was press the wrong button on the screen). While , I understand customers making mistakes can be frustrating, if you can’t handle the mistakes in a friendly and mature manner, you shouldn’t be in customer service. Overall, besides today, I usually have good experiences here, but I think that was absolutely ridiculous.
  • JM
    Jensen Mohr
    Dec 29, 2025
    1.0
    They literally do not answer the phones and make it so hard to correct something that would be easy to fix day of. Problem is you have to wait at least 1 business day to report the issue online and the automated phones are useless. I have a package that they marked delivered on a friday, that the only way it was delivered would be if they put it in the package lockers that my apartment complex has...i checked a couple minutes after getting the delivery notification and nothing. Nothing by my door and no key in my mailbox. If it was delivered they gave the key to my package to one of my neighbors and now the only way ill even see that package would be if the key is moved before they end up checking their mail because i know for a fact i won't see it otherwise. Constant calls with no answer and ive been trying well over an hour at this point. Rothschild one is just as bad because when i finally got a human they told me i needed to call the wausau one even though they were the last to touch my package and then hung up on me.
  • MF
    Michael Foley
    Oct 30, 2025
    4.0
    This point in time they're very friendly and very accommodating. You can email your receipt or get both a printed and emailed receipt. You can even buy stamps here. They have boxes to mail things but you have to put the boxes together yourself. A lot of times there's four five six seven eight people in a row making a u-turn for counter purchases. The floors need repair work there's always barriers there for some reason rather.
  • JM
    Jeff Minchk
    Oct 20, 2025
    1.0
    They are overpaid for a job they don't do!!!!
  • SC
    Savannah Carroll
    Aug 28, 2025
    5.0
    I wanted to leave a positive review since I see many negative ones here. Holly helped me today and was great! She was patient and answered my questions. The other people working here do not show the same kindness to me normally and lack essential customer service skills. Thanks Holly for making my experience positive! :)

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.