United States Postal Service

2.3
189 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 300 E Broadway to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
300 E Broadway, Waukesha, WI
53186, United States

Hours

Reviews

2.3
189 reviews
5 stars
47
4 stars
11
3 stars
9
2 stars
12
1 star
110

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported consistent problems with late, misplaced, or damaged packages, leading to frustration and dissatisfaction.

Customer Service

Feedback highlighted a significant lack of professionalism and rudeness among staff, with many customers expressing disappointment in their interactions.

Mixed Experiences

While some customers praised specific employees for their helpfulness, overall experiences varied widely, with many citing poor service as a common theme.

Communication Problems

Customers frequently mentioned difficulties in reaching the post office by phone, often encountering automated systems that failed to provide assistance.

Facility Conditions

Several reviews noted the post office's physical conditions, including cramped spaces and cleanliness issues, contributing to a negative overall impression.
  • ML
    Mark Lopez
    Nov 11, 2025
    1.0
    Doors locked ten minutes early. Unfortunate.
  • AD
    Anthony Defilippis
    Nov 7, 2025
    1.0
    Packages are never on time, always late damaged not sure what they do here but sure isn’t there job! Can’t even call to get an update have to talk to a robot. Honestly if I can never use them again I wouldn’t. This is just terrible
  • TA
    Tom AL
    Sep 26, 2025
    5.0
    The best and most reliable delivery system in America.
  • TN
    Tom Von Neefe
    Sep 21, 2025
    1.0
    My mail and packages constantly arrive late and are delivered to the wrong apartments and or building.
  • KT
    Kayla (Tully)
    Sep 16, 2025
    2.0
    Would sure be nice if they left the mailbox unlocked until the proper time. Tired of driving legal mail out there for the box to be locked at 430 when it says 5

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.