United States Postal Service

2.4
193 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 300 E Broadway to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
300 E Broadway, Waukesha, WI
53186, United States

Hours

Reviews

2.4
193 reviews
5 stars
50
4 stars
11
3 stars
9
2 stars
12
1 star
111

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with customer service, with some praising friendly staff while others report rudeness and unprofessional behavior.

Delivery Issues

Numerous complaints about late, lost, or misdelivered packages, with customers expressing frustration over the reliability of the postal service.

Efficiency

While some customers noted quick service during their visits, others experienced long wait times and slow processing, particularly at the parcel pickup desk.

Communication Problems

Many customers reported difficulties in reaching the post office by phone, with complaints about unresponsive staff and automated systems.
  • NR
    Nick Ramos
    Dec 12, 2025
    1.0
    Holding my package and Nobody ever picks up phones…
  • EL
    Elizabeth Alaimo Lumb
    Dec 9, 2025
    5.0
    Friendly, helpful staff.
  • CV
    Carole Valentine
    Dec 9, 2025
    5.0
    Very fast and friendly
  • RS
    Richard “The Germanator” Sauer
    Nov 24, 2025
    5.0
    Absolutely love this post office!! Staff is always super friendly and helpful and I usually choose to wait for someone instead the auto machine. Wait times are usually very fast and everyone is always in a positive, fun mood 🙌🙌
  • AD
    Anthony Defilippis
    Nov 7, 2025
    1.0
    Packages are never on time, always late damaged not sure what they do here but sure isn’t there job! Can’t even call to get an update have to talk to a robot. Honestly if I can never use them again I wouldn’t. This is just terrible

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.